February 2024 by Zsolt Szekely
They need a clock, unable to open on time, probably need a new manager
January 2024 by Stefan Lygdopoulos
Awful place. Took me nearly 1 hour to get seen, because 1 person was manning deliveries and another was just doing Admin. Furthermore, I asked what?s the cheapest way to get tracked delivery. They said it was this £12.15 option. I check the website and it said there should?ve been a £2 option. When I confronted the person at the till they said they cannot offer that. The only 5star review I?ve seen is from the manager that works there. Please avoid
November 2023 by Andrea
Buoyed unprofessional, RUDE ,absolutely disgusting service.And badly understaffedPlease look in to it .WILL AVOID ,PLEASE DO THE SAME IF YOU CAN
September 2023 by Jason Broomer
Just dreadful. One staff member on the tills, two doing admin. Told that I would have to wait half an hour until someone could man the international counter. Not even the courtesy of an apology. Shameful way to treat customers that have no choice but come here
August 2023 by br rt
Very good customer service delivered by Pooja today at the Redhill, Post Office. She managed the Post Office by herself despite the incoming queue being very patient, being cool and answering queries genuinely. Great work. Saturdays seems very busy so two staffs would be ideal.
August 2023 by Claire Butler
The staff are lovely and really helpful but there aren't enough. The machines are never working and I've never queued for less than 20 mins. I'd advise you use an alternative!
April 2023 by Google user
opening hours notice over holidays online are to ambiguios!.\\nIf you look it up all you get is a generic opening hours list- with a header stating things like \\\"hours may vary\\\" next to good Friday and Easter Monday- whilst still displaying the standard opening hours!\\nIt should CLEARLY STATE CLOSED!!! when the place is SHUT! at the moment its just a guess as to if the services you want are available or not!- frustrating and annoying! also annoying that W H Smiths is open but the post office is not!.
April 2023 by Stephen Meader
opening hours notice over holidays online are to ambiguios!.If you look it up all you get is a generic opening hours list- with a header stating things like "hours may vary" next to good Friday and Easter Monday- whilst still displaying the standard opening hours!It should CLEARLY STATE CLOSED!!! when the place is SHUT! at the moment its just a guess as to if the services you want are available or not!- frustrating and annoying! also annoying that W H Smiths is open but the post office is not!.
February 2023 by Sarah Harte
Awful experience. I would not waste time going there especially when you work full time and need to post parcels. Terrible customer service and they are constantly closing earlier than advertised time. I am not sure any of the staff want to be there.
January 2023 by Maisy D
Don?t bother going here. Useless staff who are unable to do anything as they have ran out of everything. They don?t decide to tell you this until you have wasted half hour waiting in the queue. How can a post office not have labels to send parcels?! Ridiculous
December 2022 by Benjamin Green
Busiest time of the year. One window open at the counter and one self checkout machine open. Queue out the shop. Ignore the published opening hours, they open and close whenever they feel like it.
December 2022 by G B
Called in today to send a tracked letter. Unfortunately the parcels were being picked up by ? driver - fragile parcels at the bottom and rest piled on - suitcase baggage handlers at Gatwick are more careful than this man!!!
December 2022 by Stuart Haysom
Terrible post office,a franchise I suspect as looks family run,lack of staff and not likely to employ any more any time soon,long slow queues and shut for an hour for lunch between 1 & 2 due to,yes,staff shortages.
June 2022 by Indre Sukyte
Really unfriendly, never enough staff.Serve people from the back of the queue, not sure WHY, not once and not twice.Avoiding going there, unpleasant experience.
May 2022 by Kibibe Bailey
Just reading through the reviews, some dating back years ago, wondering when someone who cares and has the authority to do something will actually CHANGE what is going on at this post office. To think that our taxes pay for the 'service'.I went in to this post office as I have done before, at around 5pm. Naturally I wanted to ensure that I made the post office time as I didn't want to have to return home with my items. Upon arrival I noticed a make shift notice banner out of cardboard that had been put up, which also looked like it was a barrier to entry to, I didn't read it in all honesty.I was standing in queue and noticed there only being one person, (who I later found out is Steve) on duty. He had to pop out to help someone at self service and the queue was left to stand and wait for this. As I looked to my right there was an unmanned tall tower of parcels to my right.Steve looked exhausted to be honest, when he came out to help the lady at self service, he said, he will have to close early, the post man is coming to collect and he's only doing postal for two people at the front of the queue who were waiting longest. I was at the end of the queue and just asked him if I could stay as my post is very quick, he kindly agreed to see me. I got the sense that Steve is and was trying his best, but looked tired and fed up. He said that also he has no training to help with some of the queries that come in outside of postal, so this limits the service he can provide.So, as a result of things like this happening, the customer service is poor.Wouldn't recommend this post office at all, it's literally a needs must for locals to go to.
