July 2025 by Devon Mick
Wanted to purchase a new phone but couldn't even get into shop locked doors policy and poor customer service
June 2025 by Chris
Date of experience, 10th of June
I had to get two new phones for my parents due to old 3G network being shut off
On arrival was greeted by friendly staff
And the whole service from all involved was great, didn?t get the names of the staff but they made the whole process very easy.
Very happy customer, would definitely recommend
June 2025 by Mick Hay
Absolute first class from O2 here, massive customer care, and hugely impressed with the knowledgeable staff especially Harry and the girl (name I didn?t catch), highly recommend and credit to their store, nice work folks
May 2025 by Howard Johnson
I would like to say a big thank you to the young assistant at the Redhill 02 shop who spent time getting rid of all of the viruses from my phone this morning
It was much appreciated
HJ
March 2025 by Draimon Brown
Went into O2 redhill on Saturday the 8th. At first I was really appalled by the way I heard a staff member by the name of Owen speaking to other staff members. Mine and his experience was very mediocre. As I went to leave a lovely lady by the name of lilli came over to me and asked if I needed anything and I explained that I was looking for a new phone that could fit around quite a tight budget and she gave me some amazing suggestions. The experience I received was fantastic and I cannot thank her enough for chasing me down to help me as I'm not good with contracts with phones.
This review would have been a 5 star review if it wasn't for the beginning. I suggest as an ex manager with customer service experience to have a proper sit down and chat with the young man as this can really hurt people. I'm ashamed and disgusted by the things I heard this young man say to his employees.
Take notes.
March 2025 by Jessica Maher
Had amazing service from Lilli and Mo last week Sunday. I don't really understand technology so it was refreshing to be helped with no judgment! I will be coming back
February 2025 by Jennifer ?Jaye?
I recently upgraded my iPhone at the Redhill Store in Surrey. I must say that I received exceptional service from Owen, who was incredibly knowledgeable about mobile phones, and Lilli, who was relatively new to the business. They were both very helpful and answered all my questions without hesitation. I left feeling confident that I had made the right decision. I?m really enjoying getting to know my new mobile phone.
January 2025 by Kevin Hegazey
Harry (The Assistant Manager) understands exactly what customer service is, and is an inspiration to the team in store. Give him a Manager position now.
November 2024 by Sue
Helpful staff.
November 2024 by peter hodgson
Absolutely amazing service, I went in full of fear and panic over an issue that wasn't there fault. Came out like the world was lifted off my shoulders. Can't than thank you enough
October 2024 by Ay Ailesi
Poor service and no apology for it were received at this shop from Owen today. After requesting help from what should be a basic task of swapping pay as you go to pay monthly and keep our current numbers, he told us it should be done but come back in 24hrs if not and he could call for support and assist us further. It hadn?t worked so returned (drove 45mins) to be told here is a number call them and sort. We have spent over 6hrs on the phone over the last week trying to resolve this on the phone and then Owen on the first occasion yesterday was helpful but on the second visit today didn?t want to know. Was towards the end of the day and just didn?t care. I would use an alternative branch in future. No apology either.
October 2024 by Sarah Offord
I went into the Redhill store today after purchasing a new phone with o2 and choosing an e-sim which was not working correctly. My issue was dealt with quickly and efficiently and my phone is now working. I meant to ask the guy's name who I spoke to so I can't give a personal thank you to him but all of the staff in the store were also friendly and helpful. It was a far less stressful experience than the 2 calls I made to 'customer service' which got me nowhere, and stresses the importance of having the shops for in person help which is invaluable. Thanks so much to the staff at Redhill for your help today.
October 2024 by carly tomkins
Leeonie went above and beyond the call of duty to help me sort my old phone and new phone today! First class customer service, and I will be recommending this shop to others!!!
Thank you ?
August 2024 by Kirk Pullin
O2 themselves has been absolutely useless as well as o2 crawley however harry Redhill in store was absolutely brilliant exploring every option possible and arriving at the best solution will happily deal with him again
June 2024 by Pat Dunne
Great shop josha is a top guy sorted my problem in mins great asset to o2
