April 2023 by Google user
Horrible staff. A lady tried an item and staff sorrounded her saying she has to buy that, she was saying it's a defect piece and she will buy something else on exchange. They didn't allow for that as well and forced her to buy the defect piece.\\nThe worst part is, they were giving hifi at the end thinking that they achieved something, but the reality is they lost few customers with their behaviour.
April 2023 by Anil Ch
Horrible staff. A lady tried an item and staff sorrounded her saying she has to buy that, she was saying it's a defect piece and she will buy something else on exchange. They didn't allow for that as well and forced her to buy the defect piece.The worst part is, they were giving hifi at the end thinking that they achieved something, but the reality is they lost few customers with their behaviour.
April 2023 by Karri Heshma
This is the worst shop that I have ever seen , Pathetic behavior from staff and they don't have any ethics. Just because I tried an item, they forced me to buy, though it is a defect piece and didn't allow me to exchange with another item as well.
April 2023 by S. Wright
I was assisted by Pricilla today. A lovely, helpful and polite young lady who immediately stopped what she was doing to come and assist me. Great customer service!
January 2023 by emma darcy
I quite like their 2 tshirts for £12. Twice now i have been in to purchase this offer & both times they have tried to over charge me. I had to physically show them their own offers & prices. Customer service & massive lack of sizes is so poor in this shop. Really gone downhill.
February 2022 by abhisheka gamage
Extremely terrible customer service.Staff not trainned properly.I spoke to the supervisor today as I was charged without purchasing the product. The supervisor tried to defend their mistake saying it is a human error and never apologies for the incident.Not only that she refused to give her name and store number to make a complaint.
July 2021 by Lorraine Plumridge
Great staff. First time in here since lockdown, I had a code via email, that wasn't working, the young girl behind the till managed to do it manually as told by her manager. Very calm and professionally done
September 2020 by Natanyah Ndhlovu
This is the perfect clothes and other accessories store... I think it is especially aimed at teens and adults but it's also appropriate for the younger ones. Definitely recommend for people looking for cute but basic outfit and accessories choices
September 2020 by Johnpaul N. Nnakwe
An outlet with amazing people always making your shopping experience worth it, items well displayed and new designs always available, just close to H&M, very great place.
July 2020 by Karen Harrell
I went in at about 3.30 pm today. The staff members were all shouting and laughing at the back of the store..no staff were at the till. I have being hoping that New Look would improve as it used to be such a good shop, however it now resembles a cheap market style shop with too much empty floor space and looks very unappealing. I'm not sure who decided to run the stores this way but it's a very poor decision. I picked up some leggings I wanted but put them back as I couldn't be bothered to try and get anyones attention to pay, and left empty handed. Wont return in a hurry.
September 2019 by Sacha Wilson
Does do good sales and changing rooms are bigger than you'd expect
August 2019 by priti chavda
Good clothes especially for early teenage girls, the styles and sizes are really good for women
August 2019 by Joanna Burton
Better shop than Croydon
July 2019 by viscountess Sau
Staff always there to help great range of clothes
June 2019 by Jan Wood
Great for teen fashion. Wish they did more petite for adults and size 2 shoes
