December 2022 by Emily ?váchová
I was served by a very kind lady - Jignasha - who helped me to sort out a problem that was partly my fault, partly the bank's. I was only in the UK for a few days and she did everything she could to resolve the issue before I had to leave. The only reason I'm giving four stars not five is because the card machine at the reception desk wasn't working, so the process took longer than it should have done, but this was a technical issue, not the fault of the staff.
September 2022 by Clive Gurr
When I visited this Branch back in August. A very nice helpfull female member of staff helped me to set up my Natwest mobile phone app.. she was patient and kind . I cant remember her name. Had I of dealt with the male member of staff he might not of been so nice..
April 2022 by Geoff Poulter
Always very understanding and helpful
December 2021 by Anil Albay
It says your open till 4.30 on Google, so I've now wasted my own time traveling from Horley. What a waste. Change your hours on Google it's not difficult!
July 2021 by Emily Watson
I had the most AWFUL experience in NatWest Redhill. I went in on Sat to find they now have NO open F2F tills on Sat's - you have to use the self-service machines which I was very unhappy about. Max 50 notes at a time so I had to put my cash through in 3 lots. The amount I had counted was different to the amount at the end when I added up my 3 receipts from the machines. Staff were rude, unhelpful and unapologetic. Unbelievably angry and I'll definitely be moving banks now. They were unable to do anything as they said the money goes straight into big bags out the back. I have always spoken very highly of NatWest but taking away the F2F tills is a huge mistake and creates a totally impersonal, uncaring experience. Maybe your staff could also try and smile and be a little bit more helpful - they come across bored, uncaring and unprofessional. Furious.
July 2021 by Roger King
Refused to accept a letter giving him permission to run my account while I was away unable to do it myself. I lost over £800 because of it. They say also they sent me a letter not accepting responsibility but never received it. A copy was sent to me with a 5 week different date, when I tried through banking ombudsman I was told too late because of the date
September 2020 by Julie Edwards
Theres always long queues , only ever 1 or 2 tellers working . Staff seem so moody most of the time ...maybe the public moaning at them all the time !!!
February 2019 by Justin Hollebon
Came on here as I drove all the way from derby to purchase something locally. Had to wait in branch for about 30 minutes to draw some cash out.
December 2018 by Jamie Smith
Never have enough staff in and once you are eventually seen to some staff would rather be anywhere else.
September 2018 by kdnikitin .
The ATM to pay cash in does not work oroperly. AND! They do not have a machine to count notes. I was told off by a lady for having mixed denominations in the cash I wanted to deposit and she had to sort them manually
August 2018 by kdnikitin
The ATM to pay cash in does not work oroperly. AND! They do not have a machine to count notes. I was told off by a lady for having mixed denominations in the cash I wanted to deposit and she had to sort them manually
July 2018 by Temitope Ajetunmobi
Worst decision ever was to close Reigate branch and move customers to Redhill where there are long queues and unfriendly staff. I miss Reigate branch staff :(
July 2018 by Jack Is Back
This is possible the worst bank branch I have ever been into.
The staff were very unhelpful besides one lady.
Everyone was very miserable and unhappy.
The atmosphere was dull and the lighting was low.
Fortunately I have switched banks since, and I can confirm that I am much happier now, it was one of my best decisions and I am glad to have made the change.
July 2018 by Jackie Kellett
Needs more staff. I go to this branch frequently and there is never a queue shorter than 20minutes.
April 2018 by Shariq Ali
Terrible service. Called them for account opening. Spent 1 and a half hour on phone with them going through all the details and in the end was told to goto the branch for final paperwork. Went to the bank with paperwork. Bank staff was very unhelpful. It seemed like they didn't want to work. I specifically told them over the phone about what kind of proof of address I would be providing and they were happy with it. At the bank, staff told us that this proof of address can not be used. I spent 90 minutes on the phone, took the effort of coming to the branch and still couldn't get the account opened.
