July 2023 by sleepintime09
One of the worst pharmacy I've ever been to attended 9.30 as needed emergency asthma pump as felt chest getting tight to be told to call gp finally got prescription sent when I went back the pharmacist was about to go for lunch asked if they could quickly do it as needed to go back to work and they agreed then the pharmacist disappears on break I sit there for 15 mins to be then told come back in 45 minutes ridiculous no duty of care what so ever about and patient good job I wasn't in a life threatening way
June 2023 by gertie204635
After queuing for 20 minutes just to get to the counter I am told that my prescription that has been there 3 days isnt done, and while I am literally looking at the pharmacist I am told I have to come back AGAIN as he needs to go on lunch and they couldnt possibly put the box of pills the girl actually had in her hand in a bag and sign it off before he gets to eat.This is far from the first time this pharmacy has been a joke, can only guess new(ish) owner as it used to be fine. Don't use if you have ANY other alternatives.
April 2023 by Chaz Wilson
Absolutely disgusting service and the most incompetent staff I've ever come across in any business my entire life. My 8 month pregnant sister walked to the pharmacy for a prescription after being told it was ready to collect, then the staff told her to come back later. She then had to walk home and walk back later. Absolutely disgusting! I dont know how any human being could treat someone like that! They have 4 staff behind the counter and they take forever to put a few tablets into a box. Its an absolute joke. You literally have to go there to belive it. The old pharmacy had just 1 guy behind the counter and he was so fast and efficient. Horrendous pharmacy, horrendous staff, avoid at all costs!
April 2023 by Donna Baker
Worst pharmacy ever !!! Lots of prescription items not in stock and unable to order. Rude and unhelpful staff members. Use another pharmacy. A shame as it used to be good here.
February 2023 by Gary PALMER
Never have your prescription ready after 3 or 4 days So rude I go somewhere different where the staff are a lot more helpful
February 2023 by tina russell
Im In day lewis chemist right now, how rude the staff are. I came in last fri to collect my Insulin which was owed to me from the previous wk, also a controlled drug I need for pain, waited 40mins to get to till then to be told the chemist has just gone on lunch, so can I come back in an hr, unbelievable as the chemist was there while I was in the queue but then went on her lunch, this chemist never so far have had my meds ready when they are due. Always told to come back in an hr. I'm sitting here now everyone who has got to the till already have all be told that there meds are not ready and to come back in an hr to queue all over again.
January 2023 by Graham Williams
Too many people in the area don't look after their health and as a result the staff have a tough job keeping up with the large number of prescriptions. As a result the genuine people sometimes get inconvenienced.
January 2023 by Stephanie Matthews
Awful service, don't answer the phones. Requested prescription twice, wait for 40 minutes and told they don't have it. Unhelpful staff
December 2022 by Stefania Mason
Never been treated that like this in any chemists, staff are very rude!!I just went to get my medication after working since 3 . 30 Am, they told me to coming back because they were on lunch, I just said why there were not note outside to say this but I tried to understand, till the lady behind the counter said to me did you have your lunch? She means so them as a staff! My point was I understood they need lunch but at list advice customers with times!I replied yes but I wasn?t happy with this, the week after after returned for a second medication they were try to ignore me,I did receive the medication 3 day before so I could let them have time to make it ready, it wasn?t so she said 10 minutes, I felt the coldness around me.I waited nearly half hr , all the people were been served, so I approached the counter to ask if it was ready , it was there ready but they chosen to make me wait!They should be ashamed to treat people like this, I?m a 62 year woman with a sever kidney infection and I taking this antibiotics for long time, they haven?t got a clue that people have to work and they don?t know people situation, only needed an update to say something not ignore me!You work in a chemist not a clothes shop and people go there because they are sick not for pleasure!I will never put my foot in this chemist ever!!
December 2022 by Lilly Nash
avoid this pharmacy and go to the one in watercolour instead. was told they didn?t have my prescription in stock and that they would have it 3 days later, came back the next day to get my paper prescription and take it else where and had what i needed in a drawer after 40 minutes of waiting. unprofessional and rude staff, disorganised, can?t even run their own pharmacy
October 2022 by Kylie
Awful pharmacy. Extremely disorganised and clearly DO NOT care about their customers. They NEVER have your prescription ready and will then make you wait an hour for the rude staff to process it.
July 2022 by Cat Dale
Very very very good friendly and polite and very helpful and very chatty they ask how I am and ask how weekend been very lovely peu
June 2022 by Storma Storma
In my experience the staff have been friendly but they need a better system. When my doctor sends them an electronic prescription even if I wait five days, it is rarely dealt with unless I physically go in and ask if it?s ready. Even then, they always say come back in 30 minutes to an hour despite the fact that it has been days since they received it. And sometimes even when I return it?s still not ready as the pharmacist hasn?t signed something and is now unavailable, meaning that I then have to return a third time to collect. It shouldn?t take me going in to prompt them to deal with my prescription. I would understand a wait if things need to be ordered in but this isn?t the case, they are simply waiting for me to come in and ask for it and then at this point maybe tell me something needs ordering when that should have already been done! I may as well use paper prescriptions as e-prescriptions don?t seem to have many benefits at this pharmacy. I have asked to be text when my prescriptions are ready. This barely happens but I imagine this is because they don't process anything unless you go in. If I go in several days after my doctor sends the prescription to them I would expect everything to have been signed off and bagged when I arrive to collect like other pharmacies. I guess their busy and maybe can?t handle the amount of customers they have. The pharmacy is in a convenient location but collecting is a real hassle with their current processes so will consider using another pharmacy. Having less customers would help them out anyway.
June 2022 by Johnny Wolf
This is possibly the worst pharmacy ever. I understand you're busy but when you tell someone 10 minutes then half an hour later they're still waiting and when they ask it turns out the pharmacist is busy....Not once, not twice. It's every time i vist this pharmacy I must wait and wait for the simplest prescription.I live on the same road (2 minutes walk) but it's quicker for me to drive to the nearest pharmacy next town and pick-up a prescription than walking to this one and waiting to pick-up a prescription.
June 2022 by Sonia B
Incredible slow with prescriptions, disorganised, unfrieldly stuff and at times, rude. They seem to be understaffed, one of the worst pharmacies in the area.
