September 2025 by Ronnie Mitchell
Had the best experience at Paul James! Tom and Stephanie were amazing, so helpful, friendly, and made the whole process of choosing an engagement ring really easy. Best customer service I have received in a very very long time, if not ever. The ring itself is absolutely stunning and my fiancée loves it. Couldn?t have asked for better service. We?ll definitely be back for our wedding bands and future jewellery purchases.
September 2025 by jackie partrick
I would to say what an amazing team there is in Paul James Jewellers, my 2nd time this year of having a ring made. This time with Liz and lm thrilled with the end result, her input into making the stone stand out and made it practical to wear daily,
Thankyou
September 2025 by Jackie Cox
Marvellous customer service. Sarah drove to a care home to remove a wedding ring which was hurting my mother. She was kind, gentle and supremely efficient. And she refused payment. A gem of a company.
August 2025 by Jane Reeves
Just a Huge thank you to Liz ,at Paul James who designed me the most beautiful ring and pendant necklace ,using stones from my late mothers Brooch ,so much time and care taken with the whole process of coming up with the design and to receiving it .so highly recommend the Brilliant team at Paul James who always go above and beyond
July 2025 by Colin Teece
My partner?s strap broke on her tissot watch so it needed a new one and Paul James is the best place to go for your watch or jewellery needs . petek was brilliant, she phoned me as soon as she found out the price and they phoned me when it was ready and it?s a perfect job. So thanks to all the lovely friendly staff at Paul James
July 2025 by Mark Schembri
We have been customers for many years and have enjoyed unfailingly excellent service. Our visit today was as outstanding as ever. Tom provides the most professional, personalized and expert service, he takes as much time as you need to help you find what you want, answers all your questions and you never feel pressured to buy. We would never shop anywhere else, it is an exceptional shopping experience.
July 2025 by D MD
The lovely team at Paul James Oxted were so courteous and accommodating after another jeweller in town botched a simple watch bracelet adjustment. They had their clearly very skilled and meticulous technician fix the situation that very afternoon. I would highly recommend their services and will definitely be going back for any jewellery I might require given how great the whole experience was!
July 2025 by Emma Robinson
Great service every time. I wouldn?t go anywhere else for my jewellery
July 2025 by Ellie Calderwood
Despite the fact I've moved away from Oxted, living in central London with an abundance of jewellers, I always come back to Paul James for everything jewellery related. Wonderful team, always kind, super helpful and insightful. Recently they were very helpful with a insurance claim I had to make for a lost piece that came from Paul James years ago, even honoured a lower price to me originally quoted (after time had elapsed and the item RRP had gone up). 10/10.
July 2025 by Alex von Brockdorff
Beautiful experience working with Tom. Recommended by a dear friend, we designed a ring together and the process was as incredibly easy. Tom has a meticulous eye for detail, second only to my own. Incredibly happy, and will return in the future with all requests.
July 2025 by sarah marriott
A great jewellers - helpful & friendly staff, great range of jewellery. Carry out repairs to a high standard and in a timely fashion.
June 2025 by Mark Freemantle
We have been buying from Tom for many years we wouldn?t trust anyone else his team are fantastic
I recently had made two memory bangles from our scrap gold and they are absolutely stunning happy wife happy life
Highly recommend Tom and his team
June 2025 by Rob Grogan
Liz has created 2 pieces of jewellery for me and each time I have been blown away with the results!! Thank you Liz and Paul James Jewellers ? great friendly service as always , much appreciated, Rob
May 2025 by Karen
I have had a couple of repairs done at Paul James - most recently a minor repair which was done on the spot! I can wholeheartedly recommend Paul James for courteous, prompt customer service - which is sadly a huge rarity these days! So thank you - I'll be back and most definitely not just for repairs!
May 2025 by Rose Horton
I have just had a beautiful pair of aquamarine earrings made to match a ring I had also commissioned from Paul James previously. They are absolutely perfect and completely exceed my expectations. As always they go above and beyond to find what you want, making sure the stones were the right colour and the setting perfect too. Every detail is spot on and I cannot recommend them highly enough. The experience was a pleasure from start to finish,many thanks to Tom and his team.
