July 2023 by Google user
Booked a health check appointment online, after Boots emailed me offering one.\\nTurned up to find no trained staff and they couldn?t do the appointment.\\nComplete waste of time.
June 2023 by Russell Gill
Booked a health check appointment online, after Boots emailed me offering one.Turned up to find no trained staff and they couldn?t do the appointment.Complete waste of time.
November 2022 by Caroline Salter
Very positive experience at Boots Pharmacy in Lightwater.They had a challenging situation trying to provide me with the correct medication but Karima and Paige were absolutely superb and even stayed on after closing time to ensure that I received my urgently needed medication.
May 2022 by Stephen Richards
Told to contact by telephone for repeat prescriptions. Nobody picks up the phone
January 2022 by Sonya Harvey
Very friendly
January 2022 by Will Clements
They have a phone but the ringer must be broken. They used to text about prescriptions being ready but then stopped and when questioned ?we don?t have your number? going to be using another card pharmacy.
December 2021 by Zoe Ratcliff
The staff are so slow and rude
September 2020 by Ida Eichelgruen
It was easy to make an appointment but for two simple blood test it is too expensive
September 2020 by Sepp 2005
Great service and friendly staff
January 2020 by Kerrie Curtis
Very helpful
January 2020 by Katie Obee
Well stocked for a small store.
June 2019 by Artan Malon
Sufficient service but nowhere near as strong it was with Jenny/Daniel/Wakar(Sp) they knew how Lightwater ran as a village. Miss them.
January 2018 by Gregory Stanton
Pharmacist informed us that the prescription would be available no more than 24 hours after recieving it and even the same day if it was recieved before 1200. When we went in to collect it we were told that it wasnt ready and then a whole load of caveats to the 24 hours were offered as an excuse. We specifically went in to ask about timings as its heart medicine for our 2 month old son and didnt want to take the trip out to tesco if the local boots could help. Basically no help at all and even accussed my wife of leaving it too long. 4 days before should be plenty of time. Anyway we will be going to tesco from now on. Poor customer service and a real conforntational attitude.
February 2017 by Wendy Brooks
Have received very helpful service from this Pharmacy on many occasions, repeat prescription service is very convenient.
February 2017 by The London Dad
Pharmacist informed us that the prescription would be available no more than 24 hours after recieving it and even the same day if it was recieved before 1200. When we went in to collect it we were told that it wasnt ready and then a whole load of caveats to the 24 hours were offered as an excuse. We specifically went in to ask about timings as its heart medicine for our 2 month old son and didnt want to take the trip out to tesco if the local boots could help. Basically no help at all and even accussed my wife of leaving it too long. 4 days before should be plenty of time. Anyway we will be going to tesco from now on. Poor customer service and a real conforntational attitude.
