December 2023 by Dave Ockenden
Happy to get my glasses here, friendly staff. Answered phone quite promptly and the young lady was very polite and helpful
November 2023 by Jessica Cooper-Smith
Very quick and helpful when trying to buy new contact lenses.
October 2023 by Abby Middlehurst
I use this branch a lot and am always very pleased with the helpful/polite staff. Recently a staff member (I think his name was Paul) went out of his way to collect some replacement frames for my son, from a colleague at another branch - in his own time! Amazing service!Thank you ?
October 2023 by Etty Martin
The staff were so friendly, helpful, and welcoming. Could not have asked for better service today. All of the staff were amazing :)
October 2023 by Sarah Ravenall
Very Helpful Staff, explained glasses weren't from this store still fixed and cleaned them up for me! Thanks Sarah
August 2023 by Sue Wall
Very disappointed by the reception I received today. Having had cataract surgery yesterday I needed advice about how to use my glasses during recovery. The usual helpful staff seem to have been replaced by a rather rude lady. She was most unhelpful and disinterested.
July 2023 by Colleen Shaw
I had excellent service tests and explanations
July 2023 by Elisabete Lima
Great selection of glasses and very friendly staff.
April 2023 by Anon User
I really don?t recommend this place.First of all, they never answer the phone here, so I always have to go in and pay for parking to order my contact lensesI went in not knowing what I was doing when looking for glasses, I said I?d like to order some new glasses and the manager just said ?ok go for it ??????. Didn?t tell me which glasses would be good for my heavy prescription, or which ones were in the scheme etc. I kept asking different members of staff questions but none of them knew the answers. It wasn?t until the manager stepped in again that I was finally given help choosing my glasses. Unfortunately she wasn?t much help either, she seemed rushed and unwelcoming. I used to be at the dorking branch and they are way more friendly there, they know what they?re talking about and want to help as much as possible. In this place you just feel like an inconvenience
April 2023 by Rod Thorpe
Very helpful staff and experienced professional optometrists. Did their best to minimise the cost of new spectacles, combinations of offers, discounts and NHS vouchers seem incredibly complex.
April 2023 by N dB
Have a goggle at the bins for yer Mush - if ya know what I mean...
March 2023 by Ollie Surrey
Usually get my eye tests completed here, dropped a pair of glasses in for lense replacement. Received a text to say they were ready for collection however called to check and advised they were not ready for collection. 10 days for a lense replacement isn't great.
March 2023 by Sue Foster
Great friendly staff, fantastic service, very helpful
February 2023 by Danny Perring
Went in for an eye test. Harvey welcomed me into the store and was acting security guard for our kids bike which were outside the store.After receiving my test which again was the correct amount of time you?d expect, No rushing through everything worked out for your eyes Chris then help me pick out some new frames.About a week later I picked the frames up and again Chris was there to welcome me in and I collected my glasses in around 5 minutes.Chris and Harvey were brilliant and do deserve every bit of praise. ???
February 2023 by Keith
Pathetic shop. Staff still wearing facemasks and if you touch something it has to be sterilised afterwards. Move on now.
