March 2024 by Chris Miller
Only trying this pharmacy because my regular one doesn?t have stock at the moment. Seem to be very abrupt and rude on the phone. Have just turned up to present my prescription, Google says it should be open, the sign on the door says it opens from 9am, but it?s 9:30am now and it?s all shuttered up still. Hairdresser next door says ?he won?t be in until 10am? apparently. Sincerely hope I never have to come back here again. Good luck anyone who has to rely on this place as their local pharmacy.
February 2024 by Marky Mark
Dodgy as hell . I got my mums tablets from here a few months ago. He was abrupt and dismissive, I and didn?t have the right amount of tablets , so I had to make a second trip. He also denied he had the prescription at first , until I told him to look again or I would do it myself . He constantly slagged of boots down the road and told me that he had got so many new customers as they prefer him (delusional or what) . I think he needs a lesson on British manners as he behaves like he?s flogging stuff in some unregulated foreign market . I?ve since moved to a different chemist in Fetcham .
January 2024 by Sarzana
Really rude and aggressive man.
January 2024 by Elly H
So rude i am local and was enquiring if they had stock of an urgent prescription and they just abruptly said no and put the phone down. AVOID at all costs and take your business elsewhere and where they understand good customer service!
November 2023 by Graham Brown
Abrupt and rude when calling to enquire about the availability of a medication. I get it (from other reviews that you want to put local villagers first) but in England we have common decency that you don't just slam the phone down on the general public (customers!?) be curteous and professional like all the others I have called up. AVOID.
November 2023 by Kevin Boyle
Such a lot from a small pharmacy. Excellently dealt with my prescriptions, whilst the Covid vaccinations were ongoing, people asking for lists of shopping, and the queue outside is testament to the fact we choose to still come here, if a little slow at times, because 9 times out of 10, we get what we need.
November 2023 by Jenny McMullen
Great service Mr Patel went over and above to get the medicine we needed ASAP this was at end of the working day. He stayed late to organise. Thank you.
October 2023 by Ron Delnevo
Excellent experience whilst having my Covid jab. Everyone was extremely pleasant, efficient and helpful.I cannot think of any respect in which they could improve the service.
October 2023 by Janet Howell
I would like to thank you very much for your knowledgeable, professional and understanding advice yesterday you worked out of hours and went above and beyond. The Bookham community are very lucky to have you as part of it . You are a dedicated & kind professional.
August 2023 by Heidi Cawsey
The man that runs this chemist is the most awful person I?ve ever come across, he?s rude, nosey and seems to get a thrill out of taking to people like they?re dirt. He makes everyone wait outside, even the elderly, in the rain.And over charges for medication that he shouldn?t even be selling, he?s very dodgy and should be struck off.I used to get my parents medication from him, but have moved to the chemist in fetcham, where the people are friendly, efficient and very helpful? Mr.Patel needs a lesson in customer care? what a vile, rude man!!!
July 2023 by Lesley Daniels
Rude and unpleasant man in charge of this pharmacy. Makes customers wait outside for their prescriptions. A group of elderly people waiting in the rain is not a pleasant site
July 2023 by Sian Humphreys
Should be a no star, Absolute shambles , cutting off the phone , denying I have the right pharmacy and downright lies over prescriptions being ready. This pharmacy is unfit for purpose and should be closed.
June 2023 by Wendy Armitage
We had to go three times to try and collect a simple antibiotic prescription. Staff were rude and unhelpful. We were made to wait outside for nearly an hour in total.
May 2023 by Dave Ockenden
Not happy about having to collect my tablets from here, thought being local to me would be handy. This owner is very rude and doesn?t even have any of my tablets in stock, even though I asked if they were available insists on giving me 7 tablets instead of the usual 2 months supply and charges me for 7 tablets. Awful customer service, want someone who can help. Won?t be returning
March 2023 by Sally X
I have swapped my greats Aunt prescriptions over from Boots to this excellent helpful family business. They remembered myself and "Lady Bookham" from weeks ago. And have given me extremely helpfull info to help her..... #buylocal #Bookham
