December 2023 by winkie lee
Good selection of groceries - one of the supermarkets in the neighbour I visited most often! Would sometimes see Big issue vendor Paul near the parking area selling magazine - very friendly and genuine guy. Do stop by and get the latest edition ?
December 2023 by Michele Peel
Always clean, tidy and well stocked. Staff are friendly and helpful.
November 2023 by Yusuke The Cat
It?s my first time using Waitrose but it?s a good supermarket. Their original brand products look amazing.
November 2023 by alanaa_12
Such a shame, I was so disappointed that there were absolutely NO VEGAN options except for a brownie. We came for breakfast and my son has a milk allergy, there was no options for him to eat anything other than a brownie. No options of sandwiches, cakes, breakfast rolls etc. how hard would it be to offer a vegan sandwich or roll or something. Won't be coming back
October 2023 by Annie Peter
Went to Waitrose Horley about 4pm on Friday 20th Oct. Tried to do self check out and it kept going wrong. Staff member Clare was very helpful and kind and sorted the issues I had lost patience. Thank you Clare.
October 2023 by Robin Parker
It's a Waitrose, so you know what to expect. Just be careful. 2 hours max in car park, any longer and they'll find you. Nice - not!
October 2023 by Linda Amos
A huge thank you to Louise this morning. Work sent me out to get sandwiches for lunch but the sandwich chiller was closed off. I asked the lady what was happening and she said it was not working. She stopped her task, took my order, and went out the back and found what I wanted. How nice is that? You are a credit to the store/company and I hope they appreciate you. Thank you again - wish I could give more than 5 stars.
October 2023 by Roger Duke
Excellent quality and service in store, and in the wait&rose cafe.
October 2023 by Gaurav Dubey
Absolutely high class, costly but product sold are absolute up market high quality.
September 2023 by Td
Big shop, lovely lady, behind the information desk, very friendly ?, gave her 2 gold stars ???? for being helpful ?? ?
September 2023 by neil tuck
What?s good idea, Waitrose returns for John Lewis items, such an easy return process, then went shopping for some bit and pieces that I don?t need ???????????
August 2023 by Evelyn Hawes
Was very good. Staff were very helpful and friendly as usual. Food good and fresh as always.
August 2023 by Musty M
As with every Waitrose I've been in, good quality food and excellent selection. Clean, tidy and friendly staff. But pricey.
August 2023 by Stewart Crook
Hello Waitrose Horley,I have very good feedback for you. I went to the fish bar as i felt that i needed to up my fish intake, normally of which i eat very little. The grey haired gentlemen serving at the fish bar was most helpful & guided me with his excellent knowledge & enthusiasm. I feel now, i have good information to plan my future shopping trips to you and delve into the extensive fish choice you offer. I came away - you will be pleased to hear buying more fish that i intended to & happy to have done so. Thank you Waitrose.
August 2023 by June Webster
Took mumsie to horley Waitrose today for a cuppa, we asked for toasted tea cakes, they didn?t have any to hand, so grabbed a pack off the shelf, great customer service, specially from a young lady called Lilly who was so helpful, she also told us about the books to take home and replace,We will definitely be visiting again ?
