September 2023 by karmen lam
I do not know how many times you can mess up until you actually change. Stop telling people that you are working under pressure because of shortage of staff. If your staff are good, I do not need to write this review and yes you will be getting a complaint letter off me too.Who ever in your team who does patient referrals should win a medal for the most rejected referrals. This person managed to get my referral rejected 3 times because she did not filled in the PROFORMA form which was sent to her by the team she has been referring to on several times. Before you asked, I have spoken to the team who keep rejecting the referral. Now my referral is for definite been rejected now. Thank you for doing your job so well that you certainly does not care about the patient. If you did care about the patient, you would have picked up the phone and call to ask why was the referral been rejected so many times. I have been living with Vestibular migraine for the past 3 years now.
December 2022 by Michael Newman
They need to clone Doctor Bosch. Head and shoulders the best doctor there.
November 2022 by costin soreata
Good customer service
November 2022 by Glenda
I cannot sing Smallfield surgery enough praise. All the staff members are beyond brilliant. The nurses MICHELLE, GILL, PAULA nd DEBBIE are beyond friendly, caring, empathetic, compassionate, professional and knowledgeable. I recently moved to Smallfield and ended up having an emergency surgery. At my most vulnerable, they supported me as if I were their own family member. The sheer stress of attending wound dressing sessions with a baby used to make me dread the daily hospital appointments but the kind nurses made it a breeze. They would put Cocomelon (kids tv show) for my baby and she would be giggling away whilst they do the dressing. I honestly could go on forever...all I want to say is a BIG THANK YOU from my family and I. You are the bestest ? x
November 2022 by Paul Butler
Very pleased with the meeting with Dr Mueller after having a blood test a few weeks ago. Very informative and good advice given by him which I will adhere to.Thank you Dr Mueller.
November 2022 by Graham Hutchings
Generally a reliable service, reception staff are knowledgeable and appointments can be made in person, by phone or oneline (once you have registered). Dr's are helpful and offer good advice.
November 2022 by Lusso Yoga
Friendly and helpful reception team and excellent services from both Dr Murrie & Nurse Paula Harvey.Thank you for making me feel comfortable and looked after.
November 2022 by Bradley Head
Booking system awful keep on being left in pain, appointment system majorly needs looking at, seems to be more interested in the it logistics of the firm instead of actually helping their patients, never a problem when dr conaty and dr bosch was in service.Very dissatisfied
November 2021 by Josie Woodhams
Jerry & Paula were very helpful todayTy ladies for all your help keep.up the good.work excellent. Custom service.at the doctors surgery
November 2021 by Lisa Woodhams
So grateful For Carols help today, nothing is ever too much for this brilliant team on the surgery reception. Through out this pandemic you have all gone above and beyond.Appreciate you all, stay safe and thank you.
November 2019 by Kenny Green
I have been using Smallfield surgery for about 6 months now. Dr Mueller is an extremely good and efficient GP who understands my complicated condition and is proactive in getting me the specialist help I need. The reception staff have been nothing but nice, polite and helpful. I would highly recommend this surgery to anyone looking for an NHS practice to join. 10/10
November 2018 by philip jones
tried for 2 hours this morning to get through on telephone constant engaged tone when selecting option 2 .tried last one a minute before walking at midday into an empty surgery only to be met by a very rude receptionist who told me there is only 1 person on reception .then if I wanted to see doctor needem following a hospital appointment follow up I would have to wait till end of November .
November 2018 by Mark Hopgood
Reception staff welcoming and knowledgable. Doctors are understanding and knowledgable.
November 2018 by Wayne Parkinson
Doctors are very good if the receptionist will let you see them and they just presume that you know how everything works in there little world.If I could go and use another surgery I would.A very big let down for a small village
November 2018 by Jeya Gowri
I am with this surgery for last few years very friendly and helpful. Appointments on the day available and we can speak to doctors and get over phone consultation and as well email consultation.