March 2024 by Joshua Hopkins
Open from 8am - 10am - staff spend more time in the pub opposite than actually at work. Requested a re-delivery that was never re-attempted on the chosen day and now I have to go and take time out of my (full) working day to pick the letter up. The sooner Royal Mail goes pop the better - it?s no longer fit for purpose. At least the Amazon delivery driver who lobs your parcel at your front door when you?re not in delivers when he says he will.
October 2023 by thomws kelly
post office does not deliver post ontime and there office does not answer there phone load of rubbish
May 2023 by Daniel Dixon
Express 24, should be the next day... not 3 days later! Apparently my package has been with the Horley delivery office for two of the three days, according to Royal Mail Track & Trace. This isn't good enough! I should have got the free delivery option instead of paying, the item would of arrived quicker!It's not the first time I have had this issue, maybe they need more staff.
March 2023 by Thomas Varghese
8-10am opening timing
October 2022 by Rob Joyce
Poor opening hours and constant poor service
August 2022 by davekench
Really annoyed as the website states 3 sessions of opening, I get to the sorting office just after 16:00 to find the hours of opening have changed to 08:00 - 10:00.
July 2022 by Maria Hagon
Cannot believe monday opening times 8-10am really who is that helping ?
May 2022 by Danielle Lang
Always closed!!!!! You need to update your times on Google. I got there this morning and it says open!!
April 2022 by Jenni Jouppila
These people just can?t do their work. Our Mail get lost all the time and also parcels even we have mailbox outside that has very clear our house number and the whole address as well. Also parcels sometimes are left of the street. I have made complain and it does nothing. The post man can?t read addresses and put it in the right mailbox clearly. We also get all the time out neighbours letters even they have door next to us with their own mailbox with big house number on it. I think I have lost at least 10 parcels in one year.
February 2022 by Debbie Nichols
Counter staff always polite and they seem to locate parcels quickly .
February 2022 by Trevor Gyles
Opened on time served quickly and efficiently, excellent ?
January 2022 by Douglas Bisson
I was there to complain. Even though they were previously asked not to, letters and small flat packages are left in the porch instead of being placed through the letter slot in the door.About 3 months ago I found 2 envelopes addressed to me, arrived both the same day. One envelope contained my new credit card and the other, the pin code.On December 1, I noticed a message from eBay to let me know my package had arrived earlier that day. I immediately checked but it was gone. I asked everyone in the house, but nobody had seen it.The clerk at the Post Office in Horley, said there was an electronic signature for when the delivery took place.All-in-all, I'm not very impressed.
January 2022 by Laura Edwards
Lovely, friendly staff and our packages are always delivered with care. Thank you
May 2021 by Anwyn Hunt
The card put through my door giving opening times was totally incorrect. Thursday before last, I went to collect package at the stated opening time on the card....7.15 am.... only to find it closed! Not open until much later so it said on the door! I then couldn't collect package until Saturday, as weekday openings hours were inconvenient as I had to be at work! When I did collect the package on Saturday morning, I mentioned the problem to member of staff. Stickers were being put on the cards giving revised opening times because of Covid but this had stopped. He then said the times are going to be changed anyway!The chap who served me was pleasant and polite, so a lot to be said for that.
March 2021 by Carol Webber
Horley delivery office itself is fine, our normal postman is great, parcel deliveries normally good but last week I hadn't had a delivery which I was expecting didn't arrive at my address, on the tracker it said it was delivered at 9.18, no it wasnt I didn't receive it I was in my living room no one came to my door. Mrs Carol Webber up set and annoyed.
