March 2025 by Paul Faulkner
Was offered to bid for a room upgrade which I did only to get the same standard room I had the last time. Disappointing ?
March 2025 by Andrew Aird
Perhaps when you advertise afternoon tea for £45 a head you should be open about the 12.5% service charge you are going to charge - UP FRONT - before you even arrive !!!
Food and drinks: 12.5% Service charge added before you even turn up for your meal? Jog on
February 2025 by Elyas Mann
Had a lovely stay in one of the beautiful rooms. Will definitely book and stay again. Such a lovely location.
February 2025 by Catherine Cobb
Subject: Formal Complaint Regarding Stay at Langshott Manor
Dear Sir/Madam,
I am writing to express my disappointment with the experience my partner and I recently had during our stay at Langshott Manor, part of your Alexander Hotels collection. We have stayed at Langshott Manor before and have always found it to be a wonderful and enjoyable retreat. However, this time, our experience fell far below the standards we have come to expect.
Upon our arrival, we were informed that the restaurant at Langshott Manor was closed. This came as a complete surprise, as we had specifically booked the hotel with the expectation of enjoying an evening meal onsite, given its location in a secluded area without nearby dining options. Unfortunately, we were not informed of the restaurant closure in advance, which left us in a difficult situation.
The young receptionist at the front desk, though lovely and polite, was clearly placed in a difficult position. When I requested to speak to the manager, I was told they had already left for the day. The receptionist kindly arranged an alternative option for us at Alexander House Hotel; however, this involved us taking a taxi at our own expense and paying double the room rate, which was not an acceptable solution.
Furthermore, when I attempted to address this matter by phone with Alexander House Hotel, I was met with poor customer service. One call was abruptly terminated, and another left me on hold for over half an hour. This lack of responsiveness only added to our frustration.
This experience has left us deeply disappointed, especially as loyal customers who have always enjoyed staying at Langshott Manor. I believe it is entirely reasonable to expect the following:
1. Clear and timely communication about key amenities being unavailable prior to arrival.
2. A manager or senior staff member available to address guest concerns onsite.
3. A fair resolution to inconveniences caused by shortcomings on your part.
I kindly request a formal response to this complaint and would like to know what steps will be taken to address these issues and prevent them from happening again in the future. Additionally, I would appreciate appropriate compensation for the inconvenience and additional costs we incurred during our stay.
I look forward to your prompt response to this matter. Please do not hesitate to contact me using the details provided above.
Yours faithfully,
Catherine Cobb
February 2025 by Gitana Kaus
I just read a very negative review and this prompt me to share my experience, which was ABSOLUTELY INCREDIBLE. The place itself is already magical the moment you enter the grounds. The house and gardens with ponds add amazing serene aura to the place. My room was luxurious and clean, every detail thought through, the bed and sheets was pure bliss to sleep in. The manager Sharjeel was very polite and attentive, telling the history of the house and giving a walkthrough through this incredible estate. The breakfast buffet was delicious, i was facing beautiful gardens while having morning feast. The lovely ducks came to say hello. There are beautifully decorated rooms where you can just lounge, read or simply look through the window enjoying the greenery. Enjoy your stay and thank you everyone for making my stay an unforgettable one.
This review is genuine and real, nobody asked me to write it, but just wanted to share with everyone how incredible my experience was.
January 2025 by Mark Carpenter
Had booked this through their own website for the New Years Eve package ( room, dinner, breakfast) it was all laid out and priced very clearly. I paid the deposit as needed on the website and recieved the booking again clearly stating what I would get in the package. With 1 week to go before NYE I received a phone call asking for an extra £150 as they had made an error on the pricing. I did not consider this my error and spoke to several people to try and understand how I should be almost blackmailed as my options for an alternative venue were booked up. In the end I took the refund and the only good thing to come from this was finding a lovely hotel in rottingdean to celebrate the new year.
Noteworthy details: Staff pushed me from person to person. Very unorganized
January 2025 by bex f
Very poorly run hotel. We booked the new years eve package. A week before we were due to stay they called to say the price was wrong and they wanted an extra £150! They were unapologetic and rude about it. We went in person to speak to someone and the man on reception was very nice and welcoming but no one 'in charge' would come out and speak to us. All the other managers were unreachable by phone and seemed to all have taken the busy Christmas and new years period off. Not the way to run a business.
January 2025 by Antl
Afternoon tea review. Really not great. We had the gluten free and normal afternoon tea. On the gluten free afternoon tea they could (strangely) not give scones. Also the sandwich bread was stale. The other items included quite a few tartlets cut in half which were not very good at all (think defrosted supermarket). The regular afternoon teas was better, but bizarrely the scones were underbaked so doughy inside. We?ve had many teas both in this hotel group and in others, this is the worst gluten free tea. And the regular tea fails due to scones. Minor point but to note the chairs we sat in were dirty and stained.
January 2025 by Mark Holder
Hell in the Surrey countryside! Think faulty towers if you?re old enough to remember that? Waited 15 minutes for someone to come to the front desk on 29th December 2024 at 3.30pm. The guy checking us in kept sighing and everything was just too much trouble and stress for him despite the hotel being pretty much empty and no one around.
Our room was near/above reception, worn dirty carpets, damaged filler part repaired walls, coffee machine with no cups or milk, dirty bathroom with hairs in the bath, no bag in the sanitary bin and barely a quarter of a toilet roll with no spare left.
You can?t call reception, there is no phone and the king size bed was two single mattresses put together which didn?t sit flat and we both just rolled together into the middle. The two separate sides of the bed base were also not fixed together.
I?m not even 6ft and I couldn?t shower as the fixed shower head could only be used by someone under 5ft.
We had a terrible nights sleep, talking and banging downstairs until about 1am which started again at 5.30am.
We didn?t eat in the restaurant and the bar is a tiny area with a small fridge containing a few various beers and other beverages.
When we checked out I was going to mention our issues that we had experienced but we were not asked how our stay was!
Seriously save your money and find somewhere else as I believe many of the google reviews are fake.
January 2025 by Adam Ovenden
Simply fabulous ?
January 2025 by Des O'Sullivan
Quaint hotel but overpriced. Rooms are quite basic for £120 per night. Breakfast very good. I was berated by the cleaner for checking out late and threatened with a surcharge by management. Reminds me a bit of Faulty Towers!
December 2024 by Prince Oduro
Lovely place. Had a nice meal with the family.
December 2024 by Baran Bursaligil (Brian)
Nice weekend getaway. Tasty food, smiley service. Only downside fireplace not working in the lobby. Thats a must-have for winter holidays))
December 2024 by Bridget Powell
Very pleasant tea and I had a nice time as it was a special treat for my sister in law. I booked it some weeks before I wanted to go and according to the website at the time it was £30 per person but when I paid for it the price had changed to £42, luckily I could afford it but I have to say was rather a shock. So sadly I won't be rebooking in the future.
December 2024 by Louis Toh
Visited for a champagne afternoon tea but did not stay in the hotel.
Lovely estate with a lot of history and pleasant staff.
The afternoon tea was nice with excellent scones. The champagne was good too. It cost about £55 per person.
