November 2023 by Jon Bond
After arriving at Gatwick airport, my wife was in some pain and required some antibiotics that she has been able to acquire from other pharmacies in the past. As this was the closest pharmacy to us, we went with the belief we would be helped in a friendly and polite manner. Instead my wife came out crying as the pharmacist spoke to her in such a rude manner, making her feel like an idiot for daring to ask for advice on the antibiotics. How you can speak to someone in such an appalling manner when they are in considerable pain is absolutely abhorrent. Glad I don?t live here and need to use them on a regular basis, I feel sorry for the local residents who depend on their service daily.
October 2023 by Stalin Plavila
Friendly staff, very polite and helpful. Great customer service.
September 2023 by Clare Redhead
Always friendly and helpful. Often busy, but never had an issue with collecting a prescription.
July 2023 by Mimi Mimi
Those people that work there is not serious about their job. Especially this guy that works on the counter. My opinion I think he should be fired.
July 2023 by Peter Breen
Have been going for a while for my repeat prescription and until now I haven?t had any issues! Went yesterday to collect my prescription and wasn?t ready, they said it would be sorted by end of day. Went today to collect and still not ready. Offered my phone number yesterday so they could inform me but was told no need. Unfortunately the lady had a very unhelpful attitude, verging on stroppy! If they had phoned me advising still not ready I would have saved a wasted journey, parking fees etc. Not impressed!
April 2023 by Josh Perrin
I cannot recommend this pharmacy enough! They are so kind, helpful & attentive. I am from Brighton & after trying many different pharmacies around my area I found what I needed here & the staff were so lovely! Thank you so much again for your help today!!
March 2023 by Major G
I been there to buy a simple plaster and they discussing how much to charged me which was a 1£ for one when I checked on Amazon was 29p for one! my fault. Just be careful with pharmacy over priced stuff best to check online first
February 2023 by Ganesh Singh
I been there to buy a simple plaster and they discussing how much to charged me which was a 1£ for one when I checked on Amazon was 29p for one! my fault. Just be careful with pharmacy over priced stuff best to check online first
October 2022 by Terry C
Phoned up this pharmacy to find out if they had some prescription meds I needed. They quickly checked and did have them (the only pharmacy locally that did.). I went over and my prescription was filled and presented in 5 minutes. Friendly and helpful service. Would definitely use again.
September 2022 by Nigel Dunn
My partner went to the pharmacy to collect an urgent prescription on my behalf. She arrived at 5:25pm and the customer in front of her was served. The shop assistant said ?what do you want? in an aggressive manner to my partner. My partner explained she needed to collect an urgent prescription. The assistant aggressively replied ?we?re closed? despite the shop being open and the fact my partner had arrived at the shop 5 minutes before closing time.In all honesty you need to treat all of your customers with respect and in a non aggressive manner whilst speaking to them. If you can?t provide a service that supports the community you probably need to work in a company that is not customer facing.I find your aggression totally unacceptable and not warranted.This is not the 1st time that our community have made complaints about your assistants being rude.Personally I would consider using a different pharmacy that understands customer service and without the aggressive attitude.
July 2022 by itse me iam
i have visited this pharmacy for the third time in the last seven days and my prescription is not ready! i was told that it would be in this time. Not only do I have no privacy when talking to the chemist, but without this prescription my day to day life is affected. and I keep getting different stories when my surgery has issued the prescription who took their time in the first place. I have lived in Norfolk and it was quicker.How can they justify making something so simple, so complexed. if this is privatisation I dont approve.Edit. I later got told off for this revue by the pharmacist and her mother about how it's affected their business. When I returned to get this prescription. No apology for delay in issuing it when i needed it. No concern for how sick with nausea and in pain I was without my prescription. I wasn't asking for anything unusual or restricted. And it seemed a busy pharmacy. My surgery had issued it. They'd had plenty time but just kept making excuses.I also had to report them for not honouring my prescription pre-payment card. As I was made to pay to get my prescription. And they vindictively kept the receipt. I Always judge a service by how they treat you when things go wrong.When I changed pharmacy to Tesco and never had an issue.
November 2021 by MariaH-2200
Always very helpful and friendly
October 2021 by Heena Patel
I went in today to collect my prescription, this is the second time I have been given less of my prescription, the 1st time I found out when I got home and had to go back, so today I opened the medicines in the chemist and again I was given one short strip, when I confronted the pharmacist she said the box was sealed ! should pharmacists not be checking the contents before giving them out?? I went as far as saying check my bag if you don't believe me! she didn't apologise and just replaced the box, I have to say the customer service in this chemist is not very good at all, none of the staff are ever welcoming or have smiles on their face.
October 2021 by Thom Wilkinson
Helpful, friendly and knowledgeable staff. Every staff member there knows their stuff and will do everything they can to help out. Always my go to pharmacy.
October 2021 by Caroline Wallis
I would have left no stars if it were possible. I don't believe the woman calling herself a pharmacist in this shop is qualified as she hasn't a clue what her job entails and she is extremely rude .I wouldn't recommend this chemist to anyone.
