January 2024 by Julie Carey
Boots in High St, Horley, Surrey, I assume the man I spoke to was a Pharmacist, he was rude and unhelpful and upset me. I got an emergency referral for a prescription from NHS 111, as my repeat prescription had not got from the GP to my usual pharmacy, so I had run out of steroids, which you're not supposed to stop suddenly. The referral went to Boots as my usual Pharmacy was not on the NHS 111 system, I trying to explain this, and my illness and medication, in the middle of a large queue of people, which I suspect was why he wasn't interested in helping me.... too busy, as they shut for lunch, from 2-3, hence the queue when they reopened. NHS 111 had advised me that Boots had a responsibility to comply with the referral, but I was told ' I don't have to issue you anything'. What a lovely caring attitude. I have heard this store is shutting. I can see why.
January 2024 by Lavinia Moore
Absolutely appalling time you have to wait at the pharmacy. They obviously can not meet the demands, as it's so busy. Staffing levels should be reviewed!Been waiting with 6 other people for 35 minutes and still not been been advised!
December 2023 by Frans C
very good, staff were friendly and very helpful whilst I chose my item for purchase.
October 2023 by Nicole Le Monnier
Helpful staff in the pharmacy, checking on the computer and advising accordingly.
August 2023 by Sonia A
Closes 2-3pm everydayAnd super slow service
July 2023 by Alison Gannon
Small but has a fair but limited selection of products
July 2023 by S S
They sell two year old stock that is about to expire.
April 2023 by Charlotte
The counter assistants are always friendly and helpful. My only quarm is this particular store doesn't stock many products in store, you can purchase online but it means many in store loyalty points I miss out on. Please stock Bioderma products!!
January 2023 by K M
Well stocked. Pleasant and helpful staff. Very annoying siren goes off every time any one enters, this is quite annoying.
November 2022 by Marion Bines
Great help from pharmacy but the queue to pay for something other than prescriptions is always very muddly. There never seems to be anyone serving! And the pharmacy is closed between 2 and 3pm just be aware.
October 2022 by Naryan Birdi
Decent option of different products given the size of the shop. Staff are very friendly and great at helping you with both suggestions as well as dispensing prescriptions. As there are not many pharmacies in Horley, it can be very busy.
October 2022 by Angela Sullivan
They had everything I needed. The staff were very helpful.
September 2022 by Sioned Saunders
Reasonably accessible with automatic doors and smooth floors. The aisles are a little bit tight for a wheelchair and another person but still manageable.The area around the pharmacy and tills can get crowded at times especially since there's no clear queuing area for either.Staff have always been nice and are usually quick getting my prescription ready even if there have been delays with drs surgery. Although the pharmacy counter is high up they can talk to you or hand you medication round the side. Medication is almost always in stock and usually arrives next day if it's not.
March 2022 by Guido G
Why do you publish your phone number here if you never ever bother to answer? Absolutely rubbish customer service
February 2022 by Nicole Matthews
They have very kind staff that are always willing to help you with what you are looking for. I have never been disappointed with what I have bought there.definitely my favourite place to shop for makeup and skin care
