February 2024 by Ben Spear
Lovely friendly service. Will return.
September 2023 by Gillian T.
Do not use the seamstress at Focus On Dry Cleaning !She butchered the hem on my son's brand new Charles Tyrwhitt Italian suit trousers. There were loose threads left from the original hem and the new hem was all puckered. I was shocked that she could have handed them back to my son in such a state. Just awful.
July 2023 by Douglas Watkins
Please note that this should be zero stars. Shop has been closed for several weeks with my Daughter's very expensive prom dress held hostage to a landlord dispute. No effort to contact customers, only a note from the managing agent. Was notified they had reopened today by JLL.No apology or discount offered to any of the line of customers bailing out their clothes. Strongly recommend that you do not entrust your clothes to Focus on Drycleaning and owners should focus on closing this business as soon as everything has been collected.
July 2023 by Patricia Fraser
I am not awarding any stars but must click one to be able to post. This company has been closed without notice to those who have valuable items in the shop for cleaning. I am waiting for any information on my belongings. The shop has been closed since 5/6th July. Does anyone have any information? I have contacted the email supplied on the letter on the shop door, but no response. I have also contacted the solicitors who are acting for the premises owner. No information has been given. Please post if you have any information.
May 2023 by Dorothy Nakawombe
I am absolutely livid! I took in my bridesmades dress for alterations on Monday for my best friends wedding which is this Saturday (tomorrow) and the lady that does the alterations is nowhere to be found and neither is my dress! Customer servers is beyond shocking. Nobody knows what the hell was going on and I'm absolutely freaking out. Where is my dress???? ????Service: Alterations
November 2022 by Jacqueline Holman
Terrible service. They promised a suit back from general dry cleaning on Monday after dropping it off Friday. It wasn't back Monday as promised, it also still wasn't back Tuesday afternoon and then they expected me to go back to collect it a third time. The people "running" the shop are apologetic, but generally could not help at all. Will never use againService: Organic dry cleaning
November 2022 by Disgruntled C.
Terrible service. They promised a suit back from general dry cleaning on Monday after dropping it off Friday. It wasn't back Monday as promised, it also still wasn't back Tuesday afternoon and then they expected me to go back to collect it a third time. The people "running" the shop are apologetic, but generally could not help at all. Will never use again
June 2022 by Sally Baker
Another bad review but 7 weeks really is too long to clean a quilted bedspread especially when there is no information forthcoming as to why it was taking so long. After all the inconvenience, it was well cleaned.
May 2022 by Carol Sheridan
Very customer friendly
January 2022 by Craig A
Genuinely one of the worst experiences you could imagine from a dry cleaner. both the older lady behind the counter and the owner - dreadful.
September 2021 by GinaM-117
I took a few items to be shortened. If you bring in multiple items, they will only do one item a week. If you brought in 3 items, you will have to wait three weeks. After a week, they told me that they could do delivery. It?s now been a week and I?m still waiting for a jacket to come to me. Very very disappointing and unprofessional. Do not go here!
June 2021 by Carol Yeates
Take over a month to clean a duvet
February 2021 by Narisa Patel
I am pleasantly surpised with my service experience with this dry cleaners! I was very impressed that they went out of there way to offer me a pick up and drop off delivery services during the pandemic. This really helped me out and made me feel a sense of community as i live with both my grandparents whom are both old and vulnerable and i am unable to leave the house. I want to say a big thank you to the company and its staff for helping me during this difficult time. I could not recommend you enough!
September 2020 by Hristiana Petrova
I would not recommend it. The clothes are never ready on time and nobody lets you know. The staff can be quite rude about it too.
September 2020 by Larisa Orlova
Very unhappy of the unprofessional attitude toward customers and disrespectful comments.I was told that I was talking ''rubbish'' as stated that they have entered a contract for services for repairing one of my coat and dry cleaning the other.At the moment I have no coat as one was damaged and the other was not repaired.I was given three different reasons for not repairing my coat.They totally lack of professional ethics.
