August 2025 by Henry Bell
Pretty good store, generally has everything I've needed when visiting. Staff are helpful and seem to be on hand when needed. Parking is good with a good amount of space. Even better when the burger van is there!
June 2025 by G\u0026H East
Whilst normally the service at Wickes is great, today was not. My click and collect order hadn't been prepared, even though I'd received a message that it was ready for collection. Very disappointing having to wait, and each member of staff blaming someone else.
June 2025 by John Smith
Rudest, most unhelpful staff I have ever encountered. I wonder how much business this store is losing because of this? So bad, I will pay a premium to NOT shop there in future.
June 2025 by Antonio martone
Got everything i need for my business
June 2025 by David Harvey
Great staff, who very kindly stored my click and collect order for extra days after the job got put back. Thank you
June 2025 by Ralph Stadie
Lots of selection and reasonable prices
June 2025 by dan chandler
This store always has a good range of products and as well stocked I can normally get what I need in here. There is good parking and if you're hungry, there's normally a burger van in the car park.
May 2025 by Alan James
Always good
May 2025 by Rose Younger
The woman that called me was really helpful. When I got to the store there was one woman on the tills on her own with a queue of about 5 people. She telephoned and asked for some help (very rational and calm- seemed to want to help the customers). The chap that came down was extremely rude to her. She was working her butt off and he seemed to have absolutely no interest in helping the customers or her. If I had been his manager I would have given him an immediate warning for his behaviour.
So - very good but also very bad
March 2025 by Dave Tomlin
Waste of time as usual. Website says in stock, waste time going there and zero stock.
They push click and collect, luckily through experience I don't pay in advance as the inevitable will see you waiting a week for a refund.....but only after you give them all your personal details that is.
*Standard automated response below shows how irrelevant customers and trade customers are. Still showing as in stock x 14. Can't even be bothered to rectify the error to avoid other customers the same inconvenience. Sums it up nicely.
Think it's time to bin the tradepro account and stick to the real merchants
March 2025 by Martin Johnson
Good store, lots of materials and DIY products
March 2025 by Lex van der Pauw
A new kitchen is supposed to be a pleasant and exciting experience. This has been nothing short of a nightmare to which there is currently no end in sight.
To anyone reading this I implore you please please do not go anywhere near a Wickes kitchen.
In March 2022 we purchased a Wickes premium range kitchen to be fitted with one of their ?trusted? installers from the Guildford store. Work began July 2022 ? and so did our nightmare.
The kitchen is still not finished. Wickes supplied the wrong Melrose light grey cabinet doors, and they are still hanging. Not noticed by our incompetent fitter. They put a cabinet door instead of a fascia door on our integrated dishwasher, the hinge hole clearly visible when door open. If viewing in showroom, all integrated dishwashers have fascias or doors with hinge hole covered, but this option isn?t available to Intelliga Melrose purchasers.
The worktops and upstands arrived, sold to us as having seamless invisible joints, supplied by Sheridon (Now with Howdens, I think), one of Wickes suppliers. The upstands are a different colour from the worktops, the seams on the upstands are clearly visible, appallingly fitted with large gapping around the window. They rushed in and out. Again, our fitter said nothing. Sheridon said nothing and Wickes said nothing. This worktop now has a large crack. Avoid Sheridon.
Our fitter explained that the unit cabinet doors will move, all kitchen cabinets will, hence the uneven gaps and uneven door tops. The soft close drawers will only work correctly if you don?t put anything heavy, like cups, into them? Several don?t work at all.
The silver metal dividers between our tall units are all short, clearly showing MDF at the top. The ovens were not anchored to the unit and when attempting to do this the fitter drilled a hole in the silver divider! The list goes on; all the issues we have raised have been agreed as substandard in the second site survey by a Wickes installations manager.
The Ombudsman twice have agreed with us; the latest award, Wickes have not complied, just ignored totally.
The whole experience has been and is, a terrible, terrible one. Wickes have total disregard to us and even the Ombudsman. Please do not purchase a kitchen from them. Right from the beginning, we have been fobbed off and, in our opinion, miss sold this kitchen.
If Phil Spenser wishes to visit (we are in Surrey) he certainly would not be proud to promote them. It is shameful that Wickes are allowed to sell kitchens. Sadly we could not award 0 stars.
January 2025 by Scott Kean
Never experienced a company that wants to make it so difficult to buy a kitchen. We want to make an appointment to design a kitchen in a new extension but they first want you to make an hour long appointment so they can talk you through the process....as in the next step is they will come out for site visit to go through your requirements for a kitchen....then after they will share a kitchen design, then you come in to discuss the price...why this couldn't be done in an initial appointment I've no idea. Clearly have plenty of time to waste! They also can't design a kitchen until an extension is built and can't use building reg drawings to design? I think this is the first time I've written a negative review like this but I can't get my head around this completely illogical process? We went to Wren and we did all of the above in 1 single 2 hour appointment.
December 2024 by Pete M
The wicks delivery service via City Sprint is really poor. We experienced multiple failed deliveries for simple stock items delaying our project.
November 2024 by Richard Stredwick
Helpful staff apart from young gent on till.1300 Friday.May be having a bad day.
