November 2023 by Ian Fox
Excellent customer service from a guy called Trevor, he went the extra mile unusual these days he carried 17 boxes of very heavy porcelain tiles into my hallway.Thank you so muchIan Fox :-)
October 2023 by Faye Williams
Awful store. We went in there this morning. What a tip! It's clear no one cares about the look of the store. It's filthy everywhere! Rubbish all over the floors and thick dust on everything. A total mess in general with staff who don't seem to give a damn. Management needs a kick up the rear to get it sorted in there! We'll stick to other branches in the future.
September 2023 by Lorraine Williamson
Bathroom product and installation bought from Guildford store in September 22. Bathroom ripped out 10th May 23, product faults and delivery delays resulted in Wickes installers walking off the job. 4 months on I have no bathroom and it remains a building site. Shocking disregard of issues and impact, designer completely disinterested, customer care non-existent. Wickes are an utter shambles. Be sure to research and read reviews on Facebook, Which? and Watchdog. My advice is go to an independent specialist.
September 2023 by Rob ?Brick Stone & Clay?
Not bad but abit pricie but you know that before you go
August 2023 by HK BARBERS
Staffed with wrong people that they care about harassing customers instead of doing their jobs.We bought a tap from them and the guy treated us like thieves!Wouldn?t go back there.B&q is a lot better
July 2023 by bink
Really poor service, can wait several hours for click and collect not 30 minutes. Staffed by people who don?t know what they?re doing . Save yourself grief and got to B&Q opposite
July 2023 by Jonty Venter
So far my experience with this branch and the wider online delivery system has been fairly shocking.- Delivery dates changed without discussion.- Delivery split in two, first delivery from warehouse had missing items and incorrect items. Second delivery from store was delivered 100m away and had missing and incorrect items.- To try get it sorted has taken a number of phone calls with call backs promised which have not materialised.Now all I want is the missing/wrong stuff refunded so that I can go get the correct items and start the job!!Let?s see how long this takes?.????30/06 Update: So the response is that I should contact you to discuss the issues. I will try to call for an 8th time to resolve this.Will update the review if this works.????01/07 Update: still no resolution or refund. Instagram DM has requested further info but has told me to call customer services to give the info as they don?t do phone calls. So we are no full circle?let?s see how many times we go around!
April 2023 by Conor B
An excellent wicks, well stocked, helpful staff and fantastic organisation
February 2023 by Jim
1 star because I couldn't leave 0......absolute joke couldn't return items left over from a job.....manager at Guildford branch very rude and a proper jobsworth!!!
October 2022 by harsha desai
If I could give Wickes no stars that is still too much for them. We ordered a Bathroom a year ago, booked it for Easter this year, fitter forgot Easter and left us with no bathroom for 2 weeks, finally came and took over 3 weeks to do it when it was supposed to be a 2-week job. Since May of this year, he has not returned to finish off the work and when you call customer services, you get passed around only to find that they don't get back to you either, from the top down, the whole process is a shambles and would never recommend Wickes ever again, unless you are happy to lose money. We have paid for some of the work to Wickes and all to the fitter, the remaining is next year, but I think we will be chasing everyone until next year to finish it off. A very frustrated, unhappy customer, we can't be the only ones who have had this sort of experience from them?
October 2022 by Diana N
Great for redecorating ideas. Lots of options
August 2022 by Matthew Smith
Very handy store, usually very well stocked. Also just a short drive of other large builders merchants so if they don't have everything I need that morning I can just pop next door. ?
August 2022 by Kelvin Potter
They sell what I wanted to look at.
June 2022 by Ben
This is just for the kitchen department. We had a good experience before so went back again, but this time the guy we spoke to couldn't of been more uninterested and unwelcoming. He just did not want to help us. We went to b and q who were super helpful and happy to help us. Avoid Wickes for kitchens.
June 2022 by Joe Girling
Good store and good customer service when you need it. We had a problem and Laura from central Wickes' Customer Relations team sorted it out quickly and efficiently.
