March 2024 by Aiden H
Vicki at the Whiskey Shop in Guildford knows exactly what it takes to provide the best customer experience. I was after a bottle of kraken that isn?t made anymore. When I emailed, Vicki advised they had the bottle I was after but at their London store. She got it transferred over to the Guildford store closer to where I live so I can add this bottle to my collection. I cannot thank you enough for getting this sorted Vicki. Much appreciated. Highly recommend.
December 2023 by charlie
lovely selection and great options for gifts, staff were very helpful and pleasant
December 2022 by Twiz Kay
Excellent customer service and great products. Bought Christmas pudding gin, which was a perfect gift - thank you, Whisky Shop Guildford!
October 2022 by A Lani
Great selection and friendly service.Below scores are out of 10Customer Service 10Atmosphere 9Presentation 9.5Products 9.5Location 9Parking: available on the street near byOverall 9
October 2022 by Luca ?Otago?
Great selection and friendly service.Below scores are out of 10Customer Service 10Atmosphere 9Presentation 9.5Products 9.5Location 9Parking: available on the street near byOverall 9
September 2022 by A ?Otago? Lani
Great selection and friendly service.Below scores are out of 10Customer Service 10Atmosphere 9Presentation 9.5Products 9.5Location 9Parking: available on the street near byOverall 9
July 2022 by Esther
10/10 best customer service I ever received. I was looking for a wedding gift and I was welcome with a lot of helpful advice and informations. I will be back and recommand it around me for sure !!
December 2021 by Melek Sonmez
Bought a whiskey flask at this shop. Was going to give him as Xmas present. Found out he had already one, so went back to the shop to get a refund. The person was annoyed I had asked for refund, and said they don?t do refunds, reluctantly offered a gift voucher instead. I got £16 back. I had not realised at the purchase of the item, they had charged me £2! for the bag ( cashier never mentioned the bag costs £2!) Told them I had the bag at home and would bring it back, but was told they wouldn?t accept the bag, and wouldn?t pay me! Never go back this store. Very bad customer service.
April 2021 by nikkway
Excellent !!I popped in for the first time today and was looking for a nice gift for a friend . I received expert and friendly advice and came away with two superb bottles of single malt ( one for me ,one for my mate !) , I am enjoying mine as I speak and it is even better than described . All in all a very pleasant experience where after being educated on whiskey we had a great chat about my passion , red wine of which the vendor was also very knowledgeable . ?
April 2021 by Martin Pilkington
A lovely shop packed full of temptation. A very nice, friendly and helpful owner to help us choose. Covid-19 restrictions adhered to, so it's safe to visit.
September 2020 by Tracy Berry
When I arrived at the shop, I told the guy I wanted Speyside single malts. Turns out I came home with two Highland single malts. Prices are really high - realized after the fact I paid WAY too much for what I bought.
August 2016 by Saif Dia
Japanese whiskeys at the back
