March 2024 by Neil Smith
Excellent service
February 2024 by David Balloch
Dropped off my 1970 Marshall Superbass in Dec having fried the voltage selector and transformer. There was a bit of wait but it was festive period, small/busy company and the guys were waiting on original parts be delivered. The amp sounds great and I now have piece of mind in regards to electrical safety as other issues were also addressed.Thank you Andy and Stan, I'll be back to Surrey Amps when I blow up my next one!
February 2024 by Duffus Mcd
took par amp, they suggested to throw away, dangerous, terrible wiring, then I said bin it, they stated can repair's warranty'! terms state monies paid for inspection/estimate shall be deducted from Bill,Not the case at all in my experience. Very poor interaction Mr Dad.Minus 1
December 2023 by Anthony Hill
Took my Unison Research Simply Four to be looked at, Stan gave me a quote and I paid that in advance, parts are hard to get hold of at the moment so knew it would not be a quick fixI did ring on a couple of occasions to get updates and Stan and Andy kept me updated, the amp is now fixed and serviced and sounding great again,Will definitely use again if needed, just have to be patient if parts not readily availableThankyou both
October 2023 by Jason Abel
Great place
April 2023 by Jesse Bellamy
Only interacted via phone call. Very obnoxious and unhelpful staff. Just hung up on me without giving me advice on how to fix my issue he said ?I don?t know. You may need a whole new setup? and didn?t offer any solutions other than that. Main issue was the fact he just hung up on me. Very unhelpful via phone call however I can?t comment on real life interactions.
February 2023 by Koko Koko
The absolute worst customer service I have ever encountered. Avoid at all costs. The my had two of my HK Audio speakers for 9 months. I was rudely informed that the parts were not available. I?ve never been spoken to before in that manner. The owner Stan is a disgusting creature(I?m trying to be nice) and shouldn?t be in business.I brought them to another repair shop and both units were fixed in two days.I never leave reviews, but in this case I felt compelled to.
January 2023 by Chris Denkaat
Absolutely terrible customer service, twice i have rang and a very rude staff member has answered the callsI appreciate everyone is busy, but there is absolutely no need for attitude
January 2023 by Chris ?OURMINDZ?
Awful experience. They might know how to go down to component level but what a bunch of jokers!They took my unit in with an SLA on inspection of two weeks. Two weeks on the dot I politely requested an update on my unit as I'd heard no updates nor changes via repair tracking - only to be told that they can't give me a timeline associated to an inspection due to current workload, or any timeline around an actual repair ?so it's probably best you come & collect your unit.? Apparently they shouldn?t have taken on any more work in their words!Awful experience. Terrible customer service and a complete waste of time + loss of earnings! I would not recommend them to ANYONE and will be telling everyone in the music industry & local community to stay clear.Stick to the official authorized repairers of the brands you buy. Otherwise, a reputable engineer who specializes in pro audio equipment. Lesson learned - do not choose convenience over official authorised repairer!Update: SCV (official repair centre for my gear) repaired & returned my item within 48 hours of dropping them off.
January 2023 by Ray St.Clair
Had a Fender Hot-Rod Deville that was howling like a banshee when I took it to the guys at Surrey Amps. Got it back today and spent a couple of hours with it and it's back to its perfect self again. Great service and these guys are definitely my go-to amp guys now. Many thanks Surrey amps.
January 2023 by Paul RVL Roberts
About the only place to get old school help in the south of England (at least) - Andy and Stan know the stuff you want to know about the way music and sound works. Great advice has stopped me spending hours reading through rubbish and also getting a straight answer about your gear - they are irreplaceable.
January 2022 by STEFAN A.
Very good workshop!
January 2022 by The Voodoo Tweed Cult of Your Mum
Stan and Andy got my 1960s Selmer Trebble and Bass singing like it never had before! I had no idea the amp could sound this good :-)
January 2020 by Dave Barlow
Great service, the guys at Surrey Amps know their stuff.
January 2020 by Matt Barry
Personal service at its best!!
