February 2024 by Angus Muir
Great experience buying a new Rel sub from these guys yesterday. They gave knowledgeable advice on improving the sound of my current system and a very helpful demo of various setups enabling me to make a well informed decision. Thanks guys ?
December 2023 by John Waterson
Bought a new amp and speakers here a couple of weeks ago and wanted to share my experience. In short, it was perfect.I went in to listen to a few options I'd been reviewing for a year or so. Charlie set up the options in the listening room and left us there to hear the different set ups. He suggested a speaker that wasn't on my list and the sound was significantly better than the ones I'd been considering. I took a lunch break to consider options, came back for another listen and then purchased. I've now got the set up at home and it is the hifi of my dreams, I'm over the moon.Wanted to say thank you to Charlie and Adel. This is what shopping should be like!!
December 2023 by Simon Hands
Very helpful and good prices. Parking can ba an issue.
December 2023 by Gavin Thomas
Very underwhelmed, came to Guildford especially to visit Sevenoaks. I had the plan to buy Kef LS50 Meta's and wanted to look at a couple of Amps, fully expecting to part with £1500-£2k. 4pm Saturday only 1 customer in the shop, I get approached by a member of staff but they are really not rolling out the welcome mat. Asked if I could listen to the Kef's and I'm told it will take them 10 to 15 minutes, with a 'I don't really want to' vibe. It could have been a great experience. " No problem, my names X take a seat in our listening lounge and I'll set it up for you. Would you like a drink?" - spend the 10-15 minutes asking what I need etc. I'll spend elsewhere now.
November 2023 by Steve Buddle
Very helpful staff from the start of the processFirst received advice and a product demo earlier this year but only purchased the item a few days ago.Popped in a couple of times in the meantime with, again, very helpful and friendly staffSmall matters of daughter's wedding, car problems, holidays etc before funds availableEven though I was 'only' spending about £1k they were welcoming, helpful and informative.Would thoroughly recommend
October 2023 by bill meadows
Andy in the store, was very helpful, knowledgable and professional. Andy was able to advise on various options I was looking at for new headphones and DACs. Excellent service. He took the time to go through what I was looking for, and gave me plenty of time to listen and check a range of different products, and various options together, until I found the combination I preferred. Adel who also works there, was very friendly, professional and helpful in the store. Great service I would highly recommend this store in Guildford.Date of experience: 07 August 2023
July 2023 by Ynos 531
Excellent service by Andrew I wanted to hear the sony HT-A9 so he set it all up for me and demonstrated it and answered all my questions now really happy with my purchase and will definitely shop here again highly recommend
March 2023 by Ross Wiggins
Excellent service from the Guildford team. Very knowledgeable and very helpful and let me listen to a wide variety of music with different setups. Chose the Technics sa c600 paired with the Focal Aria 906's. Had an option to add a micro sub but they advised to listen to the system first at home, before committing. So v genuine advice. Will certainly be back.
November 2022 by mo shize
I have to say I really like this store. From service to professionalism, it's great. Adel's expertise is great. I just need to get a Hi-Fi stereo. It helped me a lot. Listen to professional advice on professional matters. Just tell him the need. He will recommend the right product for you. Thank you so much Adel and the shop. Their professionalism and excellent service make me trust them even more
October 2022 by Martin Spence
I cannot thanks Chris and Arron from the Guildford branch enough for their knowledge and patience when purchasing an LG OLED TV and Sonos soundbar. I had many questions and Chris went above and beyond to get specific detailed answers for me. This proves the true value of doing business face to face with knowledgeable people who take pride in giving good customer service. I could have easily purchased these products online without having the full facts, and indeed spent many hours poring over endless information and missinformation, it was a relief to visit this specialist store and discuss in person with Chris and Arron. I will never hesitate to give them my future custom.
July 2022 by Safak Dogan
I've recently bought one of the latest models of an LG OLED TV from the Sevenoaks' Guildford branch. From my many enquiries to purchase, delivery, and setup, both Ryan and Adel have been extremely friendly and approachable, which I have valued the most! The whole process went so smoothly with their support, where I'd like to open special parenthesis for Adel, who has been a great support in setting it up and chasing the completion of the process all the way to the end at my pace and liking. Even after the delivery and setup, Adel has made another visit to my home to iron out all queries about the TV set that I've had in mind upon initial days of use. This is absolutely precious and his efforts in your organisation should not go unnoticed please.I'm happy to be a customer of your organisation particularly due to your very knowledgeable and friendly staff, and thanks for making me feel safe and valued, which gave me confidence to go ahead with my purchase despite my many queries, which have been patiently answered by yourselves.
May 2022 by Stephen Rees
We bought a top range Sony TV and sound system and from start to finish we received excellent advice from the team. We were able to see and hear a demonstration of the various options in the showroom.which enabled us to choose the right equipment for our needs. Chris was superb at keeping us informed during the delay in Sony making equipment available in the UK and he installed everything personally in our home. I cannot rate Chris and his team more highly and thoroughly recommend their very pleasant, patient and professional approach. Many thanks.
February 2022 by Howard Dixon
Superb service as always. Was in need of a replacement power amp and the guys allowed me to bring in most of my existing equipment to run through power amp options in their demo room. Not only ended up with a great replacement power amp (NAD C 268) which suited my speakers perfectly, I also know where my next upgrade is headed having trialled the enormously impressive NAD C 658 streamer / DAC / pre amp at the same time. Chris, Adel, Sam and Ryan are very approachable and knowledgeable, always a pleasure talking hi-fi and doing business with them.
January 2022 by Anthony Bates
Recently bought a NAD M33 from SS&V Guilford and cannot fault their serviceAll questions were answers speedily and helpfully. Chris's support in particular was outstanding and I can happily recommend buying from these guys, I certainly will do againTop marks
December 2021 by Darren Shipp
Nice guys would go back again
