January 2024 by Christian Scotts
Always very professional and talk you through the items your interested in. Always know what they are talking about
January 2024 by Bernard Crooke
Excellent in shop but not the engineers sent !
December 2023 by Jose Solano
Excellent place
September 2023 by Gino ?G?
Awesome demo room and great service
September 2023 by Andy Brown
The only place to buy, great service and good advice. Will be back again when Mrs lets me loose with credit card again....
August 2023 by Jeff Ward
I'm a lifelong fan of Richer Sounds so when our TV broke down, it was obviously going to be them that got the business for the replacement. Spoke to them twice on the phone, then met their manager and an assistant in-store for the payment & collection (£100 off for in-store purchase, nice!). Perfect in every respect and I've nothing else to say other than thanks!
June 2023 by Phil Barker
I have shopped at Richer Sounds Guildford on several occasions in recent years. Every time the service is superb. Time and advice is freely given in a friendly, informative and efficient manner. The pricing is always reliably competitive. Tayla is the store manager, she is excellent, Daniel and Roland also assisted me this week, everyone is polite and it is a pleasure to shop there. It is my default shop for electrical equipment.
April 2023 by Stuart Bond
Long overdue review. I always find the service from the Guildford team top notch and incredibly helpful. Their pricing is great and warranty?s very good value. They are more than happy to help and offer advice and what best types of devices would suit you and your home and are happy to set up devices you may be interested in so you can sample before buying. Great store and great team of individuals. Who needs online for electrical items when you have company?s like these on your doorstep. Keep up the great work.
April 2023 by Helen Stockdale
I received helpful advice and information in store and in some follow up e-mails from knowledgeable sales staff. I felt valued as a customer. They also arranged for delivery and for installers for my new TV and bracket - received good service from both. Everything was made easy and straightforward for me. All in all, an excellent experience and I am delighted with my new TV.
April 2023 by Kevin Bell
Forget Currys, if you need a TV, go here. Top service from the staff who know more about TV's than..... well I do for sure! Competitive pricing too and worth checking out their VIP program.
March 2023 by Al Lat
Poor salesmanship and customer service from Roland. I told him I was looking for some Bluetooth headphones. He proceeded to ask me only one question which was price range and nothing else. I gave him a range of £1-200 and was only given one option within that range. As I was set on buying them today, I still went ahead with the sale. When giving him my details, he asked for my surname which I gave him and he started laughing? I looked at him and he said it was a weird surname which left me a bit speechless. Not sure if he was trying to build rapport but he definitely went the wrong way about it. Won?t be buying from richer sounds again and now thinking about getting a refund and shopping elsewhere!
March 2023 by Paul Phillips
Didn't call when they said they were getting back a couple of amps to arrange a demo that they had put in diary
January 2023 by Trevor Earis
As ever with any branch of Richer Sounds I've walked into, I find the staff pleasant, knowledgeable and easy to deal with.The one downside is you can rarely park near the store if you are purchasing lots of AV kit or one big heavy item.As they are not on the main high street they are able to offer good prices and I believe they will price match too.We just bought our first projector in store. And ordered the screen through Richer Sounds online.Gotta keep supporting these physical shops as speaking to knowledgeable people face to face is far better than ordering online, only to then have questions.
January 2023 by Martin
I called the Guildford store today seeking guidance on a NAD L70 Amp that I purchased back in 2003! I spoke to Andrew who whilst not familiar with the amp (as Richer Sounds no longer sell them), was incredibly helpful sourcing guidance online to help me set up the audio optical Tv output. Despite repeated unsuccessful efforts with the TV/ amp/optical set up Andrew then called me back with further ideas which was very unexpected. The net result is that the BOSE 5.1 acoustimass system now works with Amazon Prime, Netflix, BBC i player etc through a 20 year old amp and I cannot thank Andrew enough for his excellent customer service. As this was such an old item I had little expectation but Andrew was very approachable, knowledgeable and thirsty for new information which helped me resolve the conundrum.Many thanks Andrew and also to Richer Sounds for your continued excellence in your field. You are simply a cut above the rest and very well done.
January 2023 by Chris Bice
I just bought an OLED TV and wireless speakers from Richer Sounds in Guildford. After poor service from one or two of their competitors over recent years with tech purchases, I was hoping RS might do better as I'd read good reviews. They did! A lot better! They exceeded my expectations throughout. I was looked after brilliantly by Andrew who was welcoming, knowledgeable and enthusiastic. The selection process identified an LG TV and some Q Accoustics speakers I'd had my eye on. Andrew set up a demo for me and the deal was quickly done (I signed up as a VIP and got better pricing than I had seen anywhere else). The delivery was quick and efficient with excellent communication from Andrew throughout. Those lousy competitors should be very worried!
