September 2025 by Gary Stanton
Please, please, please do not use this company for lens replacement surgery. My wife recently had this done and had an 11:15 a.m. appointment with this branch. She was continually 'bumped' down the schedule throughout the day and ended up having her procedure at 5.15pm!! having waited in a bright waiting area all day (having received drops that dilated the eyes which made bright light very uncomfortable). She formally complained and no compensation was offered. Oh, and you'll be offered an 'upgrade' to the lens at the last minute for an extra £500. Don't fall for it. Not the service you'd expect having spent £7300. Please try elsewhere. This company is atrocious!
September 2025 by Kelly Pickett
Went to the Guildford Branch to get an assessment to see if I could get the corrective surgery, I was a little apprehensive, but the friendly staff put me at ease. Very professional and knowledgeable.
July 2025 by Karen Salem
Had my lasik surgery in April, organised by the Guildford branch, and it?s been life changing! Should have done it a long time ago! Special shout out to Andrea for being such a super star, extremely helpful and such a hard worker! Thank you to all the team!
December 2024 by Amy Gellatly
I had LASIK done through Optical Express in Guildford. Andrea was AMAZING! So friendly and accommodating and I really appreciated her help getting me all booked in whilst living in the US and not being able to organise via phone, and also working with my difficult schedule to fit all the appointments in. Dr Ayoubi who performed the surgery was also great at keeping me calm and relaxed and I felt very comfortable with him. I now have 20/20 vision and it?s amazing! Would thoroughly recommend getting laser eye surgery with Optical Express.
November 2024 by Sophie Thompson
From the very start Andrea and Louise were lovely !! I felt welcomed and comfortable . Andrea is a lovely kind caring person inside and out and I am very blessed to have met her . She properly looked after me threw out the whole pre assessments , she comforted me when I was very anxious about what decisions to make and just understood me in general making sure she provided me with the best service at all times . She got along with my banter and provided me with water when needed , talked to me , sorted out all my requests . Her and Louise made my experience in whole pleasurable went above and beyond their truly a great asset to the team ??
October 2024 by Megan Latham
I recently underwent laser eye surgery with Optical Express and the results have been phenomenal. From the initial consultation to the post-operative care, every step of the process was handled with professionalism and care. Andrea, Kajandeep and the whole surgery team at Guildford are wonderful and really put my mind at ease with any apprehension that I felt. Now, I can see better than 20/20 vision and I don?t have the hassle of dealing with my glasses.
I couldn't be happier with the outcome, and if you're considering laser eye surgery, I wholeheartedly recommend going with Optical Express. I can?t stop going on about it to my friends and family. The freedom and clarity it brings is really incredible.
September 2024 by Jason Salmon
I must give a huge thanks to all the staff at the Guildford branch. From the moment I booked my first appointment to after my surgery they have been extremely helpful and supportive. I would recommend anyone who is interested in laser eye surgery to get in contact with them. They answered all my questions with quick responses either by email or by phone and made the whole process simple.
September 2024 by Richard Randall
From the initial consultation with Andrea and Sabrina to having the surgery by Demitri, the whole experience was faultless.
And now the aftercare has been brilliant.
And I write this without the aid of specs.
August 2024 by Daniel Hayward
After a very warm welcome and personal consultation, I felt the team at Optical Express in Guildford gave me all the information I needed to make an informed decision on having LASIK. I had the surgery in London, where the team were equally amazing! I just had my day 1 follow up back at Guildford and everything has gone perfectly! A huge thank you to Andrea and Karandeep at the Guildford branch. Their kindness and expertise really made the whole process so so simple and stress free!
August 2024 by Kayleigh Dunn
The Guildford team at Optical Express were very welcoming and friendly from my very first appointment. They were great at reassuring me, explaining everything clearly for everything to do with laser eye surgery and amazing with thorough communication. Special mention to Andrea and Karandeep who were always supportive and helpful with every single appointment I attended.
July 2024 by Amara Hamid
I really enjoy visiting the Guildford branch. Both Andrea and Karandeep always go above and beyond to make sure the end to end customer experience is the best it can be. Andrea's kind and caring approach eases nerves and you always feel in good hands. I really appreciate the way you've looked after me pre and post surgery. Thank you!
June 2024 by Debbie Melhuish
Andrea was absolutely brilliant, she is the reason I went with Optical Express. The team in Southampton were superb.
June 2024 by Andy B
From the moment I walked in, Andrea and staff looked after me, made me feel at ease and walked me through the experience of pre op and after care. What an amazing set of staff and more than that I can now see closeup, of which I haven't been able to do for years.
June 2024 by Babar Qayyum
Truly exceptional staff. I honestly can?t praise them enough. Very welcoming, kind, helpful and understanding. Made the whole experience of getting laser eye surgery very easy for me. Particular thanks to Andrea who was very helpful and kind, helping me through the entire process. Thank you all very much.
May 2024 by Jayne Templeman
Excellent customer service right from the beginning of me thinking about having lens replacement. All very well organised and very friendly both in Guildford for the initial consultation and in Southampton for the actual procedure. Procedure was pain free and very quickly afterwards I could see the huge improvement in my sight both reading and distance. I felt very well cared for in Southampton and the follow ups were excellent. The follow ups in Guildford were always straight forward and the staff excellent and friendly. All in all I felt very safe in the hands of Optical Express. The best £**** I have spent. Well worth it. Thank you.
