March 2024 by Jackie Barley
Attending privately owned Wet Bikes. This should be available in all swimming pools. The best non- weight bearing all body workout to music.
February 2024 by Jes Pankhania
I swim at Nuffield Guildford regularly and have always received a lovely welcome from the team. Nothing is too much for them and each and every one of them is always happy to give guidance or assist with an issue.Mollie, Caroline, Lorraine and Ant have been fantastic with their advice which covers all aspects of life!! Mollie was talking about Attachment Theory today ?...Gary and Octav and the other staff are fantastic too! Keep up the good work :)
January 2024 by Deepshikha Singh
Like the accessibility from my place but the last summer was quite chaotic with pool closures, malfunctioning air-conditioning etc.
November 2023 by Marily Chasioti
The premises are always very clean and the staff are very friendly. There are many classes in place for those who struggle working out by themselves like me. There?s a lot of equipment available so the gym can be used for any kind of workout.
November 2023 by Long Li
I'm giving one star due to the poor service I experienced in November 2023:1. On several occasions, the staff switched off the machines 30 minutes before the gym was due to close. Although they were willing to switch them back on upon request, it took so long to restart that there was hardly any time left to use them once they were ready.2. On the evening of 16/11/2023, there was no hot water for showers in the gym. No hot water! Can you imagine a gym without hot water, especially in November?I understand that issues can occur, but the level of poor service I've encountered in the past 2 weeks is not what I expect.
November 2023 by J Rainer
Fabulous gym and staff. Joints programme excellent. Great aqua classes with Beattaand Gill.
July 2023 by Paivi R-P
I love the staff & reception & cafe and always feel welcome!Teachers are qualified !All my friends moved here from old ? ruined ? club.I do miss the old spa which was excellent for aching joints but steam and sauna left.Best outside of Kensington ??
July 2023 by Yasmin Aslam
This gym always has an issue with their air conditioning. The gym is always hot and I also found the studio was hot too. I'm not sure if it was the instructor who didn't know how to put the air conditioning on or whether it is non existent. I didn't bother asking management as they tend to make it up as they go along which I've experienced in the past.Could do better but won't actually make any changes.
July 2023 by Call.m mck
This is the second year in a row that I've been a member & they've been without air con. I can understand the cost behind this, however we pay a premium price & they've had more than enough time to find a solution. On top of this, they are closing the spa areas. I personally don't use this, but as part of my membership I'm sure I've been paying for it. We're yet to see any reduction in price for these closures.... I would urge others to look at other gyms in the area, including the Horizon which looks to have significantly better facilities. Every other gym in the area has a better offering now the spa area is closed for good!!
July 2023 by Jack Turner
Consistent cost saving measures such as closing water facilities. To make it worse, the air conditioning has not been working. For the high price you pay for membership, you'd think they could provide a good service. Consistently busy gym, not helped by the free trial days you get for simply living in a certain postcode etc
July 2023 by Panos A
Have been a member now many years, but very disappointed to see jacuzzi/spa facilites closed permanently .. these were by far the best in the local area. To top this off, the air conditioning has been poor over the last year and in need of urgent repair. I have seen 2 people pass out / near pass out in the last couple of months due to the heat in the spinning studio alone and have heard their own staff say how unsafe the temperatures are getting at certain times. The least they can do is freeze membership for anyone that asks until the issue is rectified. The management refuses to do this despite openly admitting they are aware of the issues. Surely this must be breach of some health and safety regulations, and also of membership contracts.
July 2023 by SR Lewis
Very disappointed in how they have handled the a/c issue for several years. Now we have none on the gym floor. Fans are around but zero today around the bulk of cardio equipment. I think last year they brought in industrial portable a/c which helped but this year nothing. I feel as a health company it is very disappointing. Due to location to my home I will continue begrudgingly. Feel bad for the staff working in these conditions.
July 2023 by Rob Lisowski
Air con not working every summer. As a wheelchair user can't use half facilities. Have to get changed in tanning room as people objected to my girlfriend helping me in the male changing room. Increase in prices and they have sealed over plunge pool.... not that I could get in it anyway. Can't access any of the showers either and they increased the charges
June 2023 by Sophy UUU
The manager is terrible to help to find solutions ,especially the manager called Tim if there is something you need help and understandable . There is no understanding for your situation. The only thing they will tell you about policy. Also be mind they don?t care about customer. The manager won?t got commission and if something happens , they just told you if you want to cancel your membership, you cancel it . Think about it, what service they can provide , they don?t care at all. This is only job
June 2023 by Marcus Neilson
We need to boycott this gym!Very unfriendly staff, a very large spa closed down despite falling electricity prices, and towels removed which significantly damaged my tumble dryer and washing machine (we even had to pay per towel at this particular club before the removal).This is so disgraceful and it is actually making our wellbeing worse. I hope Nuffield Health goes out of business.Go to David Lloyd Woking or David Lloyd Farnham instead.
