May 2025 by Cig_in_mouth
Very unfriendly staff, they don't have up to date knowledge.
November 2024 by Jen Halse
Great service every time. I would like to thank and commend Joseph for his dedication to customer experience because he very clearly answered my questions, explaining bank policies to me and being very patient.
September 2024 by Eilidh
Tony was excellent and very friendly and helpful in setting up our account
October 2023 by Dino S
m..Nationwide without any warning froze my account that same afternoon, thinking I had stolen the funds! I sent proof to nationwide fraud dept that I funded him and he even sent me a screenshot of his bank statement proving this when I threatened legal action against him yet Nationwide has still frozen my account and called me a ?suspect? this morning. I haven?t been able to buy food or drinks for my 2 daughters or maintenance payment for the month due to this bank thinking they?re God! They said I can withdraw £175 as that?s what I funded my account with even though I have recently sold my property and funded my account with £67,000!! Am taking this to the newspapers and social and I really hope their complaints department is ready for legal action. Update: I?ve been informed that the investigation can take up to the 9th November! That?s more than 30 days since they will have frozen my account. Today it?s already been over 2 weeks and still nothing from them not even the courtesy of an update. I have been receiving all kinds of late payment charges from all the direct debits which have failed. Shameful
June 2023 by Scott Lloyd
Chloe - this review is because of you, very unhelpful! Wasted my time, all I wanted is to withdraw money from my saving account. Yet Chloe said a payslip is needed per withdrawal?I showed a payslip last visit this month, how can u possibly show another payslip if I haven?t been paid yet in the same month!! What a joke! I will be switching my current account and saving account to a different bank!
October 2022 by Philip Robinson
The staff were efficient abd helpful
September 2022 by Fran Cohen
I went into Nationwide Guildford this morning to make some enquiries about savings. I was met by a charming, helpful woman, who was able to answer my questions easily, and simply. I felt valued and welcomed, and it was lovely!!!
September 2022 by Megan Rice
Always so lovely and helpful in this branch! Thank you!
July 2021 by Ieuan Want
Well, it's a bank innit?
July 2020 by Cheryl Stone-Rolfe
Fantastic service received here!
July 2020 by philip Chambers
Trying to contact Nationwide is a joke, asked for my intrest rates over the year been waiting 2 weeks, they just make excuses about cronerviros ???
April 2020 by Cheryl Pyne
Fantastic service received here!
August 2019 by Jemma Hall
very friendly and really helped me out of a difficult situation! Thank you!!
July 2019 by R Baldacchino
Came in today and was given a great friendly service by Laura. Extremely helpful and she gave service with a smile so thank you very much!
June 2019 by Mark Williams
Going to a bank (ahem, sorry, Building Society) is never meant to be fun. But that shouldn't stop it being a positive experience. Lovely staff, professional welcome. Some quirks to the way that NW does stuff but can happily tolerate that because the branch is easy to get to...and still exists!
