March 2024 by Katrina Sonajalg
I always receive a warm and friendly welcome, expert advice and a personalised service, tailored to my needs. Choice of brands and models is great, the showroom environment is spacious and feels luxurious, and colleagues always look smart and beautifully presented. Based on my experiences so far, I would highly recommend Mappin & Webb Guildford.
March 2024 by David Napier
Always a special experience. Feel valued and appreciated by the staff members' attentive service.
March 2024 by Andy Maiklem
I needed a Blancpain watch bracelet adjusting so called Maplin and Webb in Guildford, the technician called Kris was most professional and helpful, I highly recommend him.
February 2024 by Alison Lang
I found my experience with Mappin and Webb in Guildford to be most helpful, and nothing was too much trouble. Great Service.
February 2024 by Ed Talbot
This is quite a special shop, and they treat you seriously & with respect. I bought a Fope bracelet, and the quality is superb. To really benefit from a visit, call in advance and they may recommend booking a time slot which I did. There is no pressure to buy.
January 2024 by Andy Meek
I needed my Grand Seiko strap adjusted. I booked an appointment and Kris was super helpful in adjusting it a couple of times to make sure it fitted perfectly. Great service.
January 2024 by Gerard Neu
Not just beautiful collections, a wonderful experience.
December 2023 by Robin Cull
Great purchasing experience. Georgie is hugely knowledgeable about watches. She was extremely helpful with information and suggestions while I made my choice. Over the moon with my Zenith; a real work of art!
December 2023 by Fred Evans
Thoroughly professional experience. A very welcoming team at Guildford branch. No problems in recommending Mappin and Webb to a friend.
November 2023 by Andy Le Geyt
I had two watches given to me for my 40th birthday and visited the store to see if they could get them fitted. We spoke to a very lovely member of staff called Georgie who was very quick to serve us and said she would fit them there and then. She took a matter of seconds to size up the fit of both watches and we returned 20 minutes later. Both the sizes were perfect fit first time. Georgie then kindly set the time and said the work was free of charge as it was my 40th birthday which was a lovely touch. We will definitely return back to shop here again. Thank you!!
October 2023 by YAO WU
I had a very bad experience in this shop. I bought a watch online and take it to this shop to adjust watch timepiece. But Pedram damaged my watch timepiece. It's ridiculous!!! A new watch was broken by a staff in an official shop. They ordered a new watch for me, and said it should be next day delivery. But I waited until Tuesday and no one called me to collect my watch. So I called this shop, and Pedram attitude was very unprofessional in this call. He kept telling me that I needed patience, and said 'I told you that you watch could be damaged'. I was very angry!!!
October 2023 by William Barnes
I recently purchased a watch. Thomas was very helpful, friendly, informative and patient. Very happy with the service I received from him and his colleagues. Highly recommend.
October 2023 by Tim Truesdale
Having done business with Mappin & Webb Guildford for years I must say it is a delight to see that their quality of service remains of the highest level. While my latest visit was just to get the band of my expanded a little I still received the same personal attention as when buying a £10k ring
September 2023 by Tommy Taylor
Fantastic service. Came in a couple weeks ago and spoke to Tom who was highly knowledgeable and helpful. Then came in today to add a link to my Breitling where Chris and Ellen were great.
September 2023 by James Clare
Came in to the Guildford store this morning to get a link added to my watch chain, we where greeted by the deputy manager, Kristaps who was very kind and welcoming and sorted us out very quickly. Overall a very pleasant experience