January 2022 by Jen Elle
I am completely disgusted with Lush and their discrimatory practices. There are children in this world that cannot wear masks even during a global pandemic due to health and sensory issues. My 12 year old niece is one of these children and was kicked out of this location of lush yesterday. She is medically exempt from having to wear a mask or face covering. I will share this everywhere and let everyone I know how your organization treats children. What a disgrace!!
October 2021 by Glitchless Gaming
Rhiannon was amazing! She showed endless patience and interest in my daughter and her friend, taking them from one product to the next. It?s a pleasure going there, able to watch little girls enjoy themselves. Thanks Rhiannon!
October 2021 by leah ayers
Excellent customer care by Becky! Really knowledgeable about the products and so helpful in helping me find a gift for my sister! Would definitely recommend this lovely shop, lots of great products that always smell amazing and wonderful staff!
October 2021 by Jade Luke
It was my first time visiting LUSH in Guildford, and Matilda was very welcoming and helped me with what I needed for my skin. So lovely! She also gave me a sample pot as I?m indecisive and have super sensitive skin. The product is so good, can?t wait to come back and get my product! Thank you so much. 10/10 customer service! X
October 2021 by lynette jones
As always a truly enjoyable visit to Lush, getting to browse and try all those scummy products. Big thanks to Mia who helped me choose products that meet my personal needs and will make me feel pampered. I came away with my own purchases, items I use regularly and some new ones, plus samples of products to try. All the staff were friendly, approachable and never giving the hard sell that you get in other stores. We travelled to Guildford today just to visit Lush! See you again soon.
October 2021 by Robin Bailey
Consistently wonderful customer service. I went in on a tricky day and spent time with Temi, who's a real asset to the team. She was kind and compassionate and offered me a hand massage to demonstrate some products. Her product knowledge was formidable and her interpersonal skills were amazing and very appreciated.
October 2021 by Nadia M
Louise was so welcoming as soon as I entered. She helped me find the appropriate shampoo for my needs and also kindly provided me free samples of other hair products. All in all I was left very satisfied and valued as a customer after my visit. I?m looking forward to returning to the store in the near future!
October 2021 by natasha fontaine
Came into lush the other day and was helped by the lovely Becky! She was so friendly and knowledgeable of all the products and helped me get exactly what I needed! I?m so happy with my purchase! Thanks Becky!!
September 2021 by Alex Kennedy
As usual, the levels of customer service were excellent.\\n\\nA kind young man with a beard (I do not recall his name) assisted me with a face mask (ie the type that one rubs onto one's face and then rinses). I asked about a particular face mask and he informed me of what it did.\\n\\nAs I have attended Lush on previous occasions, I chose some other products and the woman who assisted me at the till was very polite, kind and friendly. She wore her hair in long braids and appeared to be in her 20s. She was extremely enthusiastic.\\n\\nI cannot think of anything that can be improved upon - the members of staff were excellent.\\n\\n***I attended this shop again on 22 August 2021. I knew exactly what I wanted. One of the members of staff was advising a young girl and her mother about the girl having a birthday party, which I thought was really nice. All I wanted were two facemasks (the type for one's skin, not the things that go over one's mouth and nose) - I resisted the urge to buy more things as I really love Lush products. When I paid for my items, the person behind the tills was lovely and informative. Part of the attraction of Lush is the members of staff: They are passionate about what they sell, they know about Lush and they are just nice people.***\\n\\nThank you.
October 2019 by Tara Passmore
quality of product
September 2019 by claire jones
Fab shop, lovely staff
September 2019 by Emma Magras
Popped in on a whim and was greeted by India, who was really friendly and helpful. She said she was new but was very knowledgeable about the products.
September 2019 by Louise Woodhams
Great products, perfect for sensitive skin. environmentally conscious. Love their shampoo bars. The customer service is always helpful, friendly and knowledgeable
September 2019 by Emma Cheney
Staff were exceptionally helpful and ended up with a few really nice products that were exactly what I needed. The lady that helped me really listened to what I wanted and then helped me test a few products.
June 2019 by Jane Barry
Lovely mix of goodies. Staff very helpful and friendly
