October 2023 by Fawzia Halim Rahman
Sally is always welcoming and helpful.
September 2023 by ella simms
the staff here are so lovely and helpful. i was anxious when having to sort out an issue and they explained everything to me in detail and were so kind
August 2023 by dorsa h
Every question I asked from the bank holder she said I don't know I don't know! So who the hell does know? Terrible!!!
February 2023 by Ophe Lai
The service is confusing cause you never know how long you need to wait for someone to provide you the service?.even when there is no any customer here at the moment I still need to sit down and wait for an hour with no reason.
February 2023 by Mark Wheeler
I took £1000 into the GUILDFORD branch to cash in. The woman on the till counted it and gave me a receipt for £1000. I later looked at my online banking and noticed only £900 had been paid in.When I went into the bank I was told by the same woman she counted it again at the end of the day and it was only £900! No attempt to contact me at all. What are receipts worth if the bank can change the amount after you have left?I?m waiting for a call from Rona Duckett as nobody in the GUILDFORD branch was willing to help me with this and after that I?ll be calling the Police.I?m furious as I have been stolen from and left feeling completely disrespected leaving the bank.
February 2023 by Mark
I took £1000 into the GUILDFORD branch to cash in. The woman on the till counted it and gave me a receipt for £1000. I later looked at my online banking and noticed only £900 had been paid in.When I went into the bank I was told by the same woman she counted it again at the end of the day and it was only £900! No attempt to contact me at all. What are receipts worth if the bank can change the amount after you have left?I?m waiting for a call from Rona Duckett as nobody in the GUILDFORD branch was willing to help me with this and after that I?ll be calling the Police.I?m furious as I have been stolen from and left feeling completely disrespected leaving the bank.
January 2023 by Dorita Cruz
Good service, friendly service
December 2022 by Michelle Comrie
I have lived and banked all over the world, and it is rare to find customer service like that I have found in Mr. Harrison Mayne at Lloyds Bank, formerly based in Godalming, and now in Guildford. Harrison is a consummate professional, and simply makes it happen. Above all, he cares - he delivers a client-centric service where nothing feels too much or too difficult, and which makes one feel seen, heard and valued. My family has gone through traumatic times in the past 12 months, and thanks to Harrison, the path has been smoothed for us. We have been given the gift of peace of mind - priceless. Thank you Harrison. Please keep doing you. I highly recommend Harrison for any and all banking queries or challenges.
August 2022 by Paul Richardson
James ( Guildford branch )Excellent customer service . James spent time with my son setting up online banking on his phone. This was done in a brilliant and encouraging way. I was so impressed. Thank you James
July 2022 by pedie
Their staff are amazing , all of them helpful and me as an immigrant in the uk they helped me alot to open my bank account very quickly and easily but i love their personnels , amazing costumer service
April 2022 by pedram
Their staff are amazing , all of them helpful and me as an immigrant in the uk they helped me alot to open my bank account very quickly and easily but i love their personnels , amazing costumer service
November 2021 by Mark Simmonds
It's OK, but it does feel like they are discouraging in person transactions
November 2021 by Mohammad Alkandari
Excellent bank. Helpful staff
July 2021 by GadgetKid DXB
Not only is this branch housed in a gorgeous building (the interior is more like a grand house), the staff are friendly and helpful and deliver excellent customer service.
September 2020 by ????? ???????
Good service they helped us immensely especially Dan..!!!
