February 2024 by Jonathan Bielen
I?m pretty sure I saw the employee with red hair stealing products. Think her name was Abbie. Hope they can sort that out. Abbie Gauntlett the one that brags about taking things home with her without paying for them. She can often be found flirting with customers as well. She also stole a ring and earrings from me personally.
January 2024 by Kaye Mangahis
I came in to do some Christmas presents shopping ?. I was in make-up heaven ???. Coincidentally they had a sale and I managed to get good bargains and was able stock up my supplies too. The ladies were also really helpful. I was happy with all my purchases?. I even came back for a second round in store ?.
December 2023 by Aaron Knechtl
as a man I don?t really buy make up at all mainly gift for friends and maybe the odd concealer for myself. So I?m clueless when it comes to makeup and what there is to offer. There girls in there are all happy to help and they had big smiles and they all took their time to help me pick out the right shades for myself and also recommended gifts for my friends. They spent their time I didn?t feel rushed at all or judged because I have been judged in some places before so I will definitely be going back to shop there. Thank you guys have a great Christmas all of you.
September 2023 by Dorina Stefanica
The experience I had with one of Kiko's employees was quite sad to say the least. I went to pay for my products, and the cashier (blonde girl with red lips, I didn't get her name) had a face like she wanted to kill everyone around. I smiled and said 'hi', she didn't answer. She scanned my products, put them on the counter, all this in a very aggressive way, throwing things around. Didn't even give me a bag, took my money and gave me back the change with a mega mad grumpy face. I said 'thanks' she didn't reply of course, although I was thinking to cancel my order because of her attitude. Horrible experience.
July 2023 by ruksha
This shop has got nice products.loved it .It's got varieties of lipstick shades and everything.However ,one of my friend got ripped off.She bought a nail polish in blue shade which was £5 something but in the bill was £10.We kindly asked why we had to pay that much amount .The lady who was pregnant in the counter said it is was it .She tried to call her manager which took sooo long.Was promised that my friend will get her refund in certain days yet still nothing.When we left the shop ,the lady who was pregnant intentionally closed the shutter on us as we were leaving.That was really rude of them!Please kindly look into this situation.Thank you.
June 2023 by livvie
The products here are great but unfriendly staff.
April 2023 by Emma Bhui
I visited the store on Saturday 11 March and was served by the fabulous Karima. Her product knowledge and customer service was amazing. She took the time to help me find the right products for me and I left very happy with my purchases. Thanks Karima.
January 2023 by Lara
Good selection and sales are always good. Abby was wonderful, informative, friendly and is always smiling. She is an asset and deserves a raise!!
December 2022 by Lara Freire-Norman
Good selection and sales are always good. Abby was wonderful, informative, friendly and is always smiling. She is an asset and deserves a raise!!
October 2022 by L M
Aime in Kiko Guildford helped me buy an entire makeup collection - brilliant advice and very helpful. Thank you!
October 2022 by Lindsay Durrant
Asked if they still did the vegan konscious range. Staff were extremely helpful and brought out remaining stock for me and showed me their new ethical range. I love their makeup so very glad they are now producing vegan sustainable choices, not just cruelty free.
October 2022 by Tess 14
My daughter brought make-up from here. Staff really friendly and helpful. She loved the product she brought. Great quality for the price
September 2022 by Lindsey
Bargain makeup. So well stocked and well organised. Testers immaculate. Staff nice and left me to happily potter about.
July 2022 by Safa Abbas
First time visiting the store in Guildford today. Very happy with the friendly customer service eleanor was very helpful. I?m very happy with my experience today!
April 2022 by M K
Good products but not so good customer service.
