August 2023 by Plants_by_CPN Paul Boosey
The least convenient Bank possible.'Full service branch' with no cashiers?!? should be called Zero service branch. Lots of other frustrated people waiting for ages and the few unfortunate employees were doing their best but looked totally fed up with the system too. By the time I was finally seen I decided to shut my account. Might as well close all your branches HSBC if they are like this. Useless.
August 2023 by Tom Bridgland
Upon arriving at 1pm, a sizable crowd had already gathered. After speaking with the personnel, I learned that the majority of staff were on lunch at the same time? & appointments could not be scheduled, we would instead need to wait for up to 45 minutes. When we asked if we could schedule an appointment because there was no air conditioning and we had an 11-week-old infant, we were told no. To add insult to injury, when I went upstairs, there were two members of the counter personnel sitting with no customers???
April 2023 by Zaher .H
Very professional service, especially the brilliant Kaetee, thank you so much for your kind assistance, it is very much appreciated..
March 2023 by Oktay Hasan
Unproffessional staff
February 2023 by Chelsea Life Jacket
On the 1st of January I phoned up HSBC Guildford and booked an appointment, on Monday I came in and spoke to James, his service was absolutely phenomenal, he made everything easy and was very, very efficient, had an answer for every question some of the best customer service I?ve ever received. Excellent work hats off to James.
February 2023 by Arzu P.
Waited in the queue for 20 minutes to be told the cashier is shut on Saturdays so couldn't go ahead with transaction.
October 2022 by Linda Crossland
As our local branch has been closed in Woking, we use this branch when able. However, always busy (especially Sat mornings)-visited today and only one staff member at front & long queue. Thankfully there wasn't a queue for machine.
October 2022 by Carol
Very professional and helpful. Solved my problems which were not able to solve in two London branches in no time. Very grateful!
October 2022 by Shraddha
There was a queue when I last visited.Waiting time was around 15-20 mins. I had visited on Saturday, so they were trying to solve the queries at reception only, if not resolved then they assist you to go upstairs or inside.
September 2022 by Dave Dorling
No comments
August 2022 by Yusra
Genuinely helpful staff who smoothly carried out a process that other banks fussed over. Very impressed with HSBC Guildford.
July 2022 by Adam Sharp
All good, no problems, was dealt with quickly
June 2022 by Bogdan B?lu??
Unhelpfull staff, awfull branch. Basicalky you waste hours waiting to find that anything you have to solve cannot be done at the moment so you will need a apointmemt.Even if you have apointmemt you will waste at least 30 minutes waiting.
May 2022 by Corneliu Cazacu
This has to be the best branch I've ever been to. Customer service is literally the best I've seen so far compared to London branches. I did not catch the name of the lady but she was at the standing post on the left from the entrance and she was incredibly polite and helpful with my request.
March 2022 by Saurabh Jalewa
It was an absolutely pathetic experience. I had travelled all the way from Shepperton because this is their only full service branch within the area.I visited them for the purpose of opening a new account and when I was told that I can do that online, I responded saying I am aware of that but there are certain documents which HSBC's website says can only be submitted in a branch and not online.I was then asked to furnish documents that are no where mentioned in the website and was also forced to go through the entire process online which in the first place was not possible and hence, I visited the branch.
