August 2025 by Anthony Baldwin
Great team of guys, four new tyres fitted, very informative about how my old tyres had worn and advise given regarding alterations that would be helpful. The desk manager was very polite and dealt with an awkward customer very well whilst I was there. ?
August 2025 by Nigel
My car had a MOT and full service. The office planner and the mechanics were professional and kept me informed of progress. Recommended!
August 2025 by Andy Birley
John and the team couldn't have been more helpful and turned around an emergency in quick time! Great to see large businesses can still provide a more local service. Thanks
July 2025 by Sheena Nagar
Shocking customer service. Reception staff are incompetent despite having a booking for a new tyre (which was paid upfront) was booked for 3pm told to return after 1 hour as there was a car being done and mine was next. Went back after a hour and my car had not even been looked at or moved. Told there was another person still ahead of me so would have to wait longer. What?s the point in booking an appointment if they don?t keep to them. Decided to not waste any more time on such shoddy customer service. So left. Staff couldn?t care less and need training in communication as they have lost a customer. Don?t waste your money go elsewhere
July 2025 by Stephen balchin
Couldn?t have gone better, four new tyres fitted in just over an hour by friendly and knowledgeable staff. I would definitely recommend.
July 2025 by Colin Jamieson
A great service by the Halfords Autocentre Guildford, great staff working with me to achieve the best outcome
July 2025 by John Appleby
Helpful and friendly staff .
May 2025 by Melanie walsh
Had my brake pads done , replaced coolant part and back wiper, very quickly done and friendly chap that booked me in. Price was good too, I would recommend Halfords
May 2025 by Henry Bell
Very good garage. Had a few jobs done to my Kia and haven't had any issues so far. Very friendly and helpful staff.
Would recommend.
May 2025 by Tanya Cornell
would recommend
April 2025 by Boian Hristov
Extremely Overpriced Quotes
I?m giving 1 stars not because my car failed the MOT ? that part was fair. The failure was due to the nearside suspension arm ball joint being excessively worn.
The issue is with the quotes I received afterwards. I was quoted £400.95 to replace just one suspension arm ball joint. I ended up having both replaced elsewhere for only £120 ? a huge difference.
On top of that, one of the tyres was flagged as worn, and I was quoted £132 for an Avon tyre. I found the exact same tyre fully fitted on Blackcircles for just £95.
March 2025 by Rylee McLoughlin
I went for a puncture repair on my back tyre in February, the team was nice but told me it was unrepairable and I needed two new back tires due to low tread. I had an MOT and a full service in January with nothing said about my tyres so I took it to Guildford tyre company instead and they repaired it within half an hour and said my two back tyres still had loads of tread left on them. Not sure why Halfords tried to get me to buy two new back tyres.
March 2025 by Helen Troughton
Sadly a poor experience this time. Lots of errors blamed on 'system glitches'. Well if that's the case they need a new system quick. Was double charged for items, received inaccurate paperwork. Even given someone else's MOT certificate in with my own! Still not sure what they repaired. No evidence given of why they repaired it and charged me.
January 2025 by Marion Harding
Booked car in for MOT. Was cancelled by halfords at hours notice.
Went to revised appointment, staff were not over friendly.
Every time the phone rang, they would moan, put the caller on hold so they could tell each other how busy they were!
Didn't greet customers as they came in, no obvious reception, and no drinks available.
Chairs were ok and waiting area was at least warm.
Several improvements need to be made around customer service.
January 2025 by Steve Whu Bell
Went to Halfords to ask if they could do a diagnostic check on my Vauxhall Mokka which they said they could,I was having coolant problems,booked the car in,later that day I get a phone call saying they couldn?t do it,and needed to take it to a Vauxhall dealer,took the car home and parked up for a couple of days,went to check the oil and water and found the coolant cap had been snapped off and just the black bit was stuck in the reservoir,phoned them up and surprise surprise the person who worked on it was not in,would not use again,didn?t seem interested in it,so I got a replacement online,really disappointed as family member highly recommended them.
