May 2023 by VEACESLAV CALANCEA
I often have a very frustrating experience at ESSO Woodbridge Hill petrol station when I used my Esso card to pay. The staff kept asking me about my car mileage and I had to keep explaining that it was my personal car, not a company car. This was extremely frustrating, especially as I was in a hurry and trying to get on with my day.I was very disappointed with the level of service I received from the staff at this petrol station. I shouldn't have to keep explaining myself every time I use my card to pay for petrol. It felt like they were interrogating me and it made me feel uncomfortable.I feel like the staff at this specific petrol station were just being lazy and not properly checking the details on the card before asking unnecessary questions.Overall, I would not recommend using this petrol station if you are looking for a hassle-free experience. The staff are unhelpful and seem to be more interested in wasting your time than providing good customer service.P.S anyway I give them wrong information about mileages ?
May 2023 by Kevin Phillips
Great Staff running this place. The Best.
April 2023 by Mark Minehan
A petrol station is a petrol station. Neither good or bad usually, just necessary a lot of the time.
March 2023 by V Mitev
Very rude staff Sasi, reject to accept yodel parcels in morning at 9am, saying no space, really not understand as such a big store has no space for a small parcel!!!! Avoid using this
December 2022 by Sophie Skye
Absolutely disgusted at the service I received today. I was dropping a yodel parcel this morning and the man behind the till was just so rude. He said he?s not taking parcels. So I questioned this politely asking why, and he said because the yodel delivery wasn?t picked up for 5 days. Baring in mind it has been Christmas holidays. I wouldn?t recommend and will not be returning.
December 2022 by Amanda
Friendly staff, good facilities
October 2022 by Pauline Laroche
I wish there was the option to give 0 star. This place is a disgrace and the staff is very rude and disrespectful. At 2 occasions I went to drop off a collect plus parcel and they refused to take them on both occasions every time citing an excuse more ridiculous than the other. If they are so bothered doing collect plus then they should stop doing and receiving the money for it. I will avoid this place like the plague for dropping parcel and you should to.
August 2022 by Abhishek Ray
The biggest fraud I have ever seen. They put up the advert of car wash club, get the 4th wash free. You get 3 washes and as soon as you go to ask for the 4th, they will bring up unknown terms and conditions to do anything to not give you the 4th wash for free. They accuse you of picking up other's receipts from the bin when they know that you have paid for it. The chap called Ayuran, thinks himself to be oversmart and causes most of the problems. I would never visit there, might as well visit Shell for fuel which is 1.5 miles away and for carwash go to good old IMO.
August 2022 by Geoff Cole
Its a fuel station with all the usual stuff in the small shop. Not to busy when i was there. Staff pleasant enough, which makes a change.
June 2022 by Jessica Hill
Having walked some distance (couple of miles) to drop off 2 parcels for collection by Yodel the person behind the counter told me to return the next day. I ask for a reason and was given none. When I stood my ground and asked again, I was humiliated by the replies. This included language such as ?baby? and my words being mimicked backed. A queue had formed behind, and the person proceeded to ignore me and started to serve the other customers. This left me feeling totally humiliated and embarrassed in front of the other customers.It wasn?t until a lady customer stepped in and challenged this behaviour my parcels were eventually taken and scanned in. I was given no reason as to why I had been initially refused service and what suddenly changed when someone much older than me challenged this.The whole experience left me feeling really upset and took me some time to stop crying. I don?t feel I should be subject to being treated in a way which humiliates when all I wished for was to use an advertised service. Nowhere do it state 23 yr olds cannot access this facility during certain opening hours.I look forward to your responseJ Hill.
May 2022 by Yai Maldonado
Poor customer service provided by the staff, I will definitely avoid coming to this petrol shop
April 2022 by Mark Williams
One of the few forecourts in the area that actually seem genuinely pleased to see you. Gentleman behind the counter even said hello. Most similar businesses in the area can barely interrupt their telephone call to grunt and take your money!
March 2022 by Mike Levick
Shop staff unhelpful. Today tried to drop off a Yodel parcel to be told they had too many so wouldn't take it.. Previously tried to use a voucher for a paper and told they didn't take vouchers. Never experienced either of these at any other shop, ever.
February 2022 by Jeffrey Banks
Just visited this petrol station as I was in the area and I needed to get some fuel.Put some fuel in my car at todays expensive price but that seems to be the case wherever you go these days.Whilst paying for my fuel I noticed that the shop seemed to be well stocked but I did not have a closer look.The person who served me did not seem too happy to be serving customers on that particular day.
February 2022 by Liam Chelton
Used the car wash and has left scratches and gashes all down the side of my fairly new car.
