March 2024 by Richard Spacey
Efficient, informative and quick, nice experience all round. Staff are great.
November 2023 by Irina Devereux
Our family optician Sam always exceeds our expectations. Her high professionalism and knowledge is above any praise. The day we visit her we treat as a family event knowing that we are in good hands and Sam takes care of our eye health.Also I would love to say a special thank you to Anna as she truly went extra mile to make sure that my new glasses are the most comfortable and beautiful at the same time. Anna has a great expertise in this field and it shows. You can totally rely on her advice. So from the beginning to the end of your customer journey is going to be amazing. I highly recommend this place to anyone. They are simply the best.
October 2023 by Pavel Trosin
Always a great experience at David Clulow in Guildford. Sam is a great optician and the rest of the staff provides amazing customer service
July 2023 by Anna Stefciuc
All team members are so helpful. Fantastic customer service. Love it and will come back!
April 2023 by DJN
Simply Outstanding!Clinton is a walking encyclopaedia of glasses ? his ability to help you choose the correct frame and lens combination is unprecedented.The staff are more than happy to share their time with you so take your time there is no need to rush.Sam the optician is great; friendly, patient and diligent in ensuring the correct prescription as well as providing top tips for eye care.
April 2023 by Jonathan Henderson
Dreadful after-sales customer service. Despite me on multiple occasions calling and emailing I?ve still to receive my glasses back, or an apology explaining what?s going on. It?s now nearly two months after returning the incorrectly supplied specs to store.
February 2023 by Ethan Balderson
Came in on the 1st of February and managed to get a stellar pair of glasses. Lovely gentleman by the name of Clinton helped me find the right pair to suit my face shape and my personal criteria. Both I and my girlfriend loved the choice made, wide selection and fantastic service. Would recommend 100%.
January 2023 by rob sewell
I spent over £800 on some glasses which had been sold to me as ?indestructible?. After 18 months they fell from my head to the table and the frames cracked. I took them back and was told there was only a 1 year warranty but I could have a replacement pair for £400. What happened to ?indestructible?? As part of the biggest eyewear group in the world I would have hoped for better. Will avoid in the future.
December 2022 by Alan P
A very disappointing experience. Had an eye test voucher from work. The second they realised I didn't want expensive designer frames I was shown the 'not very good' frames tucked away in plastic bags in a drawer. These still cost over £100 extra so I was shown the sole pair of frames I could have with the voucher. The sales assistant was practically ashamed to be seen with it such was the distain.Frame and lens ordered toward the end of August. Since then I've heard nothing. Chased them up mid September and was told they hadn't been made yet. It's now mid October and I've heard nothing more.Chances are I'd have been after some more expensive frames but the snobby, distainful service has put me off. Worse than that they can't actually deliver.Edit: mid November and nothing. No phone call, no glasses. Simply terrible.
December 2022 by Ross Mc
Visited for work eyesight test. All fine but they didn't bother doing the admin sending the result in. Numerous phone calls but no returned calls. Won't recommend and won't return
November 2022 by Niall Wijetunge
Have used the Guildford branch for a number of years now. Always find Clinton and the staff very helpful.
November 2022 by Thomas Djalloul
Very nice teams, they're all very welcoming and ready to help!
November 2022 by Mark Coker
Great service, very helpful in adjusting sunglasses for fit.
November 2022 by Ads Dean
Efficient, thorough and professionalBest service / experience yet in an opticians
November 2022 by John Ramirez
Always 5 star service form the team at DC Guilford
