June 2025 by Adam Who
Always slow service. Very unhelpful and incorrect guidance given
April 2025 by Roberto Assandri
I recently visited this small pharmacy located in a quiet neighbourhood on the outskirts of Guildford and I was truly pleased with the experience. Despite its modest size, the pharmacy is well organised and surprisingly well-stocked ? you can find just about everything you need, from over-the-counter medicines to personal care products.
The staff are extremely polite, friendly, and always ready to assist with professionalism and kindness. The atmosphere is warm and welcoming, offering a real sense of connection with the customer , a rare and valuable quality in local community shops.
April 2025 by Jo Mackenzie
Terrible. Was queuing 30 mins just to collect a prescription. Staff show no urgency? there is always a huge queue
April 2025 by Gareth S
This department is just a joke. I just received a message that my prescription is ready to collect. However, it's closed.
July 2024 by Pete Andrews
Great customer service
April 2024 by A A Pee
9.05am.
Phone calls answered to, I'm sorry , this store is closed.
YOU OPEN AT 9AM, AMDWER YOUR PHONE!!!
April 2024 by Carlota Reviriego Herraez
Real opening hours should be displayed - they close daily 13-14h, so I wasted my time walking there and back after a staff member told me they opened 10-4 just to find the store was closed. Hours displayed on the window don't include any closures, yet they were closed. Otherwise staff are lovely and they try their best to work as quickly as possible when there are customers waiting.
March 2024 by Haden Jonah Rowling-Sami
Amazing store with Great store manager. This is why we love Boots. For their staff.
March 2024 by Charlotte Byrne
I had ordered an emergency prescription and when I arrived to collect it, they said they had no record of any prescription being ordered & even after I showed them proof of the order still nothing, very disappointed in the service.
February 2024 by Liz Slatter
Staff are very helpful and work incredibly hard but are clearly over stretched due to two other chemists shutting in the area. Boots should be supporting their staff better which, in turn, will make the experience better for customer's collecting prescriptions.
February 2024 by john tindell
They are great the queue is never less than 5 . The stick that some people give them in the shop is upsetting and they still keep going with a smile. Boots should give them a pay rise they are working with customers from the time it opens till it close's no let up . If you don't show some way to show them they are gold dust another branch will go. You cannot buy experience and when they have left the penny drops . Well done staff through these difficult times
February 2024 by Simon Reader
Depends on who is servingEither 5star nothing is too much trouble, or 1star apathy
December 2023 by Jake Sheppard
Very helpful staff. Able to go in with a prescription and was out again within 10 minutes. The chap serving behind the counter is very friendly and helpful.
October 2023 by Ben Colley
Amazing service went way and above to help me out . Even remembers my name from the last visit a week ago
June 2023 by Tatiana
Closed for lunch, great, drove 15 mins to get here and it?s closed. Think about updating your website so people are aware!
