March 2024 by Mary Mac-Arthur
It was a great service provided . Happy with the service
March 2024 by ???
Good interaction and experience.
March 2024 by Geir Bakkelund
Very efficient and professional service.
March 2024 by Julie Collett
a note and apology for running 20 minutes late as I checked in would have been courteous
March 2024 by Valerie Holgate
Very thorough check, friendlyPersona, communication excellent.
March 2024 by Callum
Not really sure on the negative reviews, first time visiting on Friday 23rd Feb and nothing but pure professionalism from Lucy, Jo and Kinga and the other lady but forgot your name (sorry) during my eye test. Due to getting headaches from prolonged computer usage, they gave a thorough eye test along with additional testing to be sure that my eyes were working as they should.Needed to some glasses with blue tint which I thought I would need, not expensive at all for the eye test and glasses plus boots points on top. Far better experience at Boots than Specsavers for example. All members of staff were polite throughout
March 2024 by Ian Dance
Well organised, all tests done with care an attention, pleasant staff all very helpful.
February 2024 by Rob White
Seen promptly by professional and pleasant staff
February 2024 by Tracy Staniford
Friendly and efficient staff, very thorough and knowledgeable.
February 2024 by Annabel Grey
The optician I saw was thorough, patient and kind
February 2024 by Zoe Wells
This is what excellent care looks like - huge thank you to Jo for your skill and understanding.
February 2024 by sahl22
All of the staff gave me a sense of their technical competence and were polite and friendly. The lady who carried out the consultation explained clearly how my eyes have developed since my last consultation and explained clearly how things are likely to develop. Her recommendations were clear and logical and I don't think I could have asked for a better service.
February 2024 by Suzan Stranger
Efficient, friendly, and no waiting.
February 2024 by Sharon Stokes
My examination seemed thorough but I was surprised not to be offered my usual screening that I normally have and pay extra for to check behind my eyes
February 2024 by Gerry B
I returned to the store in Guildford due to a change of area manager. The previous area manager recommended that I attend Cranliegh due to the abust towards me by the manager at the Guildford branch.Unfortunately, when I arrived at the Guildford branch the abusive manager was in attendance, I had pre agreed that my visit to Guildford was conditional on Lucy not being present.I had a very prolonged eye test. It was very simple - the right eye lense was too strong and the left eye was too weak. After an exhausting session with the optician becoming increasingly impatient I decided it was best to just get the reading glasses and forget the bifocals and remain with the current prescription. I kept saying that I could not see with the new prescription and the letters were blurred, smudged and caused pain.When I came out Ryan told me there was nothing wrong with the prescription it was just that I didn't like the prescription and if I wore them my eyes would get used to it.I would like to know how Ryan can see through my eyes and why he was gaslighting me.He then took the lenses out and placed into my other frames and did a rushed fitting, which caused sores behind my ears and I had to attempt to re adjust myself. Ryan had to rush off to collect his children and told me he only had 10 minutes.I notice that there is a sign in your reception saying that abuse will not be tolerated - let me tell you this.. I do not tolerate abuse, gaslighting and damage to my health.Boots has a legal 'duty of care' to its customers and this complaint now needs to be escalated as you are vicariously liable for the behaviour of your employees who's behaviour is substandard.Today when I arrived your optician said 'SIT THERE'. She did not say, good afternoon - please have a seat.. Why are Boots employing such vile abusive staff?
