October 2023 by Jeanette
Very helpful staff unfortunately they don't stock any ladies golf stuff so disappointed we couldn't buy what we wanted. Had to order online
July 2023 by kevin lindsey
Never again, unhelpful and just rude.
June 2023 by Ben Horner
As a beginner just starting to get into golf, the process of purchasing new clubs and equipment can be quite daunting. However, the guys in Guildford were fantastic. They were extremely patient, knowledge and helpful and I cannot fault my experience with them. I shall continue to go there to purchase all items.
February 2023 by Craig Mags
Great customer service from both Trevor and David. Helped me select the right clubs for me. Even came back a few weeks later and they knew who I was. Great service highly recommend
October 2022 by Jack Williams
Great service until they have your money.Trevor was really helpful, provided consultative advice and fitted me for some custom fit clubs. Grateful for his help, experience and insight.I ordered the clubs on the 7th July and was told it would take 3 weeks.From then on it has been nothing short of a disaster, with them finally arriving 9 weeks later.There was no information or communication at all.I called after three weeks and was told they'd be there in another couple of weeks, which was "close enough" to their estimate.I called after 5 weeks and was told they had arrived at their warehouse and would be delivered to the store the next week, some progress at least.I called again at the end of that 6th week and was told that what I had been told was a mistake, they hadn't arrived so they called the manufacturer, and they hadn't even been made yet.3 weeks later they arrive.I go to pick them up and get given someone else's clubs, which I notice just before I leave.The most frustrating part is I had to do all of the chasing and follow ups. I was frequently told I would get calls back with updates, which didn't happen.I don't understand how I can be told they've been made, shipped and received by their warehouse only for literally all of that to be wrong.Overall, a very frustrating experience where some better expectation setting and communication would have made it more acceptable.
May 2022 by Kev Allbright
Good store. Very helpful staff.
July 2021 by James Ward
Went for a fitting this morning for a new driver after recently getting back into the game. Was supported by Dave who was very knowledgeable and gave me some great advice- top notch customer service. Will definitely be going back when I need another fitting! Thanks Dave
July 2021 by James Sly
Staff decent and knowledgeable. Sadly didnt have my new golf shoes... and didnt have the new clubs for the boys we have been looking at. So all in all thank god they pkayed a footy match this morning
September 2020 by Tom Nicholls
Trevor is a legend!I?m a complete beginner to all this and there is nothing worse than walking into the lions den where everyone is talking gobbledygook about who?s got the best kit. But Trevor put me straight at ease!Booked in for the free new starter experience and Trevor sized me up, explained everything very simply before helping me out with my swing. He recommended a package set, justifying each and every club to my (very poor and novice) ability. Which made parting with my cash that much more easier. Thank you Trevor!Tom
September 2020 by Tim Carey
Went in today for a fitting today with Trevor. I have had a fitting at a golf course close to where I live for £25 where I was left underwhelmed. I have to say the fitting here at American Golf Guildford was exceptional and free of charge!?. I felt Trevors recommendations were trustworthy and were backed up with the data shown on the simulator. I am still deciding whether to purchase the clubs as they are a big investment, however if I do they will be from here.
September 2020 by Daniel Barker
Have been in to the Guildford store a few times recently and have been fitted for a new putter, driver and irons....all of which done by Dave. Have played 2 rounds so far since getting the club's and both rounds have been my lowest ever scores! All the staff are friendly and welcoming and even got a cup of tea from the manager! Would definitely recommend this store to anyone. Big thanks to dave for all your help!
July 2020 by Ramin Abbassi
Visited this shop a few times, and have had a positive experience. There is a plentiful selection of goods and up-to-date facilities. Staff are also generally helpful, friendly and informative. My one encounter with what appeared to be the manager was, unfortunately, less enjoyable; rude and standoffish, he seemed more concerned with closing the shop early than processing a sale. The only positive I can glean from this experience is that he undid the brilliant work of the other salesman and saved me over £250. Won't be returning (regretfully).
September 2019 by Tariq Gill
Good place
August 2019 by Ed Sewell
Very helpful and friendly staff with a wide range of equipment
August 2019 by Steve McWilliam
Very good service & club selection
