February 2024 by Jj Jumbo
Ayun had lovely manners and helped me around at the post office thank you buddy 11 out of 10
February 2024 by bambam090484
Very helpful staff. Really confident since the extented opening times
February 2024 by Gareth Larkin
Very clearly doesn't open at 8am. In itself that's fine, but don't waste peoples time arriving there to not be able to get in
January 2024 by Shifar Shajahan
They are very kind and helpful to us.
December 2023 by Arun N
Great post office, friendly staff. Always have any info i need and give good service. Good drinks as well.
December 2023 by Scott Fereday
Always friendly and helpful. Has been a big help with all my business posting needs. Highly recommended
October 2023 by Richard L
Used the post office to receive monies from Western Union. The man "working" in the shop couldn't be any more irritatingly rude and any LESS helpful if he tried! Hopeless
September 2023 by Seni
I am a regular customer of this branch. I must say I was always treated with respect and politeness. I usually bring 5 to 10 pre paid parcels to send out every 3 days or so. I was told that its very difficult for them to scan/receive all the parcels at once as they have to manually type the receiver address for every parcel. Therefore the queue would get very long and customers would have to wait very long. I was offered a choice of leaving the bag of pre paid parcels with him and he would get them scanned when there was quiet time and that I could collect the receipt later on. Today, I counted the parcels before leaving them, left them with him, 45min later went to collect the receipt, counted the parcels in the receipt, all good and scanned. That was it, brilliant service! No issues whatsoever! (I usually even take my dog, leave the parcels, walk the dog in the park behind the shop, on my way home I collect the receipt, killing 2 birds with one stone)Thank you for your customer service.
September 2023 by Ross Sneddon
Today (29/8) I went to this post office to drop some parcels that I had already paid and printed at home, man at post office told me he wasn?t happy to accept them as he doesn?t make any money on them. I asked him not to be rude to me after taking on a bad tone and abusive way of words. Eventually he scanned my items in and gave me a proof of postage receipt. I was then asked not to come here again with already paid for parcels and I should go to a big post office as it?s not worth his time. Found this incredibly intimidating. I am posting this review online to warn other customers about the rude and aggressive service in this post office and to avoid if they can. I have sent a formal complaint about this incident to the post office online and hope post office can deal with this in an efficient manner.
September 2023 by Rachel
I always pop in here for my posting needs, they are polite, friendly guys who are always so helpful. Sometimes I have a lot of parcels and sometimes a small amount but they are happy to help every time. Very chatty and welcoming. Thank you ?
May 2023 by Justinas Steimantas
Went to send a letter to EU and asked only for tracking not signature (due person won't be at home that time) I've asked do i need a return address because it's will go to the letter box. The old man said "no it's fine, no need that" then when i double checked the receipt it was wrong adress written and made track and sign. Went back asking why it's wrong flat number and track and sign? His answer was "oh they will look whats written on the letter not the labels and they won't ask for signature" Don't provide the service if you can't do one. AVOID!
March 2023 by Suzy Roberts
Service seems to have gone downhill since the new owners have bedded in. Received an email on Friday saying my parcel was ready to collect from there so went to get it today (Monday) and it?s not there and the owner just said ?it?s nothing to do with him? shocking service. Royal mail confirmed that this branch have lost the parcel so be very careful using the branch as they do lose things and don?t care about it!Edit- owner saying Royal Mail lost the parcel - his colleague confirmed that the ready for collection email does not arrive until the parcel has been scanned in branch by them, which it had and shows on the tracking history of the parcel if the man that served me had bothered to look. The branch have lost the parcel, not Royal Mail.
October 2022 by Hannah Waldren
Under new ownership for the last year, popped in today not knowing that,was pleasantly surprised to find a new shop with a very polite and helpful owner. I had avoided this post office due to the rudeness of the previous owners. Everyone it has changed for the better. 30 mins free parking behind.
June 2022 by Luke Cornier
I have just suffered a horrendous experience at the new Frimley High Street, Post Office Branch. The new owner of this PO, has told me I could not bring in 10 parcels to pay for in the shop despite having difficulties using the Internet to pay and print shipping. He said I caused a big queue (despite letting two people go in front of me) and being the only person in the shop, and said I could leave lots of money with him and he would do this in ?his own time? and I could come back ?another time? to collect the change and tracking. I have been coming here for 15 years dropping off and paying for 50 parcels in person per time, and no problem. This new owner lacks the compassion and understanding to run a Post Office and has made me feel shame and hurt for not able to use online services. Now I will never use Royal Mail again because of this new owner. Lost out on thousands of pounds per year in services and reported to Post Office Head Office. Shame on you.
June 2022 by Bob Lucas
I have only used the post office once since the new owners took over and had no complaints. I am going in this morning so reserve my judgement. I would however like to write in defence of the previous lovely couple who for some reason have attracted some very negative reviews here. As they are no longer in situ, reviews about them are somewhat irellevant but I would like to say that I used their services very regularly and was always greeted with a smile by both of them and they always addressed me by name, a great personal and much appreciated touch.
