March 2024 by Anthony Chirara
On Your Bike made it so easy for me to buy my daughter her first bicycle. I was offered a personal service by super friendly staff and it was very reassuring to know I was dealing with people who understand bicycles. They even made sure they did not spoil the surprise ensuring my daughter did not know we were trying her for her first bike! There were lots of happy tears when she got it and she is thoroughly enjoying the bike, a little bit too much I think.?
March 2024 by Ben Watts
Great local bike shop, the staff are always very friendly & welcoming. It has a nice area where you can have a brew and something sweet.
March 2024 by Simon Quelch
Everyone in the shop was very helpful and gave me lots of advice which allowed me to get the right Orro spec for my race bike.would thoroughly recomend!
March 2024 by Colin Smith
A fantastic business. I bought a new bike using the ?cycle to work? scheme. The team in the shop were so helpful and friendly. They recommended the right bike for me, ordered and built it in store. I was keep up to date via WhatsApp, which was really helpful. All the gear in the shop is decent quality and the expertise is second to none.
February 2024 by Javier Pastrana
My wife and I visited the shop today. The experience is truly excellent. Very good customer service, no pushy sales, very tidy store with honestly much more stuff than we expected, and amazing selection including discounted big brand bikes..Many thanks to the lovely young lady who helped us with our purchases (sorry we didn't catch your name). We will definitely come back to OYB!
February 2024 by Brendon Lester
Great service from the East Grinstead shop after having my bikes stolen. They helped me replace my bikes and were on hand to help me with the insurance company. It's a pleasure to deal with people who put customer service first, and are happy to provide after sales support no questions asked.
February 2024 by Simon Redgrove
These guys are very knowledgeable and nothing is too much bother. A real pleasure to deal with.
February 2024 by Lilian Keller
I was relocating and needed a box for my bike. The East Grinstead team were really incredible. Not only were they really helpful to find a good sized box for me but they advised me on some good cleaning products and even helped dismantle parts of my bike to fit the box. The customer service was really faultless and much appreciated.
February 2024 by Carol Beynon
I am over the moon with have my new ebike which I have had for one week. Over 2x20 mile rides I have found the different settings available to me has given so much flexibility and added immensely to the enjoyment of cycling. Thank you to everyone at East Grinstead for all their help and enthusiasm during the purchasing process. CarolB
February 2024 by Pam Howes
Amazing customer service!!! We rented a bike for my son?s bike ability course. Michelle and Robert were very kind in letting us have the bike for a couple of weeks so my son could get used to handling a bike again! Robert went above and beyond to deliver and collect the bike as we didn?t have a bike rack. I also had my old bike serviced with them and I am very pleased with the results. I would ? recommend them to family and friends.
February 2024 by Andy Blackmore
Very thorough and friendly service
February 2024 by Paul Mills
I had to rush into the shop as I had experienced a puncture whilst delivering a Bikeability session. Replaced the tyre and tube whilst I waited with a good cup of coffee.Saved the afternoon session. Thanks so much from a relieved Instructor and two very grateful Year 6 children.
February 2024 by Chris Vesey
Best price and great service.. highly recommended. Love the bike!
February 2024 by Caroline Wild
Michelle and the team at the East Grinstead store were very helpful in helping me choose my Orro bike which I love. The after sales service has been excellent and I?ve been back to buy cycling shoes, gloves and for a 3 month service. Thank you for making me feel a valued customer.
December 2023 by Charlotte Gash
A massive thank you to Michelle and her team. We wanted to get a Raleigh Molli bike for our daughter for Christmas but everywhere had sold out of it. Fortunately On Your Bike still had some in stock in their East Grinstead store. They were even good enough to deliver it to us whilst they were en-route to their Birmingham store to save us the 4 hour round trip from our house to their store. I would highly recommend them to anyone. Our daughter is going to be one very happy little girl on Christmas Day.
