August 2023 by Ryan Keegan
We popped into the Farnham store today. Both times Hazel served us as she was amazing. She went above and beyond to help us find products and give us advice on any questions/queries we had. Thank you Hazel! Excellent customer service.
August 2023 by Lizzie Plummer
Hazel served us today in the Farnham store and nothing was any trouble. ( we had lots of questions ) she was really patient, knowledgeable and gave really useful advice. It?s really refreshing to see someone so passionate in retail these days as normally this service doesn?t exist anymore. Thank you Hazel and the team.
August 2023 by b m
Good range of stock and friendly and well informed staff.
May 2023 by Lukas Ryan
Fantastic service from start to finish. The lady that helped us was brilliant! Thank you.
February 2023 by Jon Anning
Lady behind the counter really helpful and knew her products. Good service
January 2022 by Gerry B
Very helpful
November 2021 by Akash Bhasin
Recently purchased some floor tiles for my corner shop. The service was fab from start to finish. Plenty of designs to chose from as well which was a sticking point for me with other providers.
November 2021 by Vickie Stidder
Great service, the staff are always friendly and helpful - nothing is ever too much trouble.
November 2021 by kirsty march
Excellent customer service, the store is clean and tidy, with a great selection or products
July 2021 by Mr Ben
The team at Farnham are knowledgeable and more than helpful. I have full confidence when sending clients there to discuss product options.
July 2021 by Charlotte Shinn
Great service, exceptional staff, lovely range of tiles and readily available. Helped me to my car and assisted with grout colour choice. Very clean and tidy store.
July 2021 by Caleb Pendril-smith
Great store, nice and clean, well presented stock, helpful staff.Overall great atmosphere
June 2019 by George Traisnel II
Received exceptional customer service from a member of staff called Owen. Helped myself out many times previously but most recently helped my mother pick out some tiles and also helped her with what she needed for her house. Thank you Owen!
May 2018 by George Shackleton
Awful in-store service. Insane sales tactics. Went into our local branch as we are refitting bathroom. Two sales guys stood at the door seemed friendly at first. Started to walk around the store and one of the guys came over and said: "do you need any help?" I replied "no thanks, we're just browsing".
Within 5 minutes he came barreling over to us and started to show us specific tiles he picked out, we literally just wanted to walk around the store and look out for something we liked but he proceeded to follow us around the entire store silently, he was so close to us. It was potentially the most uncomfortable experience I've ever had, I get that you need to push sales but doing it this way in such a strange and aggressive manner is just not ok.
The guy was clearly not a natural salesman so the whole thing became very strange and awkward but he seemed unaware of this.
I actually found a tile that I really liked but the service was so bad I left without buying anything.
I saw another couple receiving the same treatment from the other sales guy so it must be in their training.
A sales worth around £800 that Topps Tiles have lost.
February 2018 by Dave Jones
Service was atrocious
