December 2023 by Petra Hammond
Left two bags of good donations by the entrance to the back as the staff were busy. A woman came out and shouted at us because we hadn?t ?announced? they were donations - it was pretty obvious. Turned a nice thing my daughter and I were doing into a horrid situation and made my daughter cry. I don?t care if this woman is a volunteer she should NOT be working in your shop. Raise thousands for charities each year but won?t be raising for Sue Ryder if this is how people are treated. Plenty of other charity shops in Farnham we can donate to!
November 2023 by Mandy Menzies
Their website says " to donate, drive to the back of the store and you will be greeted with a smile"!! The woman that "greeted" us was miserable and rude. She made us feel she was doing us a favour by accepting our donations. Why work at a charity shop when you don't like people?A fantastic charity that relies on donations so why have people working there that put you off donating? I have donated to Sue Ryder many times in the past but, sadly, I will go elsewhere in future.
August 2022 by Ben Webb
Great little shop Whenever I?m in there The staff are always friendly and there?s always something I buy
July 2022 by James Gaskin
This place is a joke. Tried to give them a number of perfectly working and clean furniture, for FREE, so they can sell for charity to the less fortunate. But no. The rude assistant manager was quick to shoo me away in the car park like a child and confirmed no one would take it. 10 mins down the road they were more than happy to accept my donation. Terrible place, even worse staff.
April 2022 by Ingrid Gossage
I cannot express how upset I was visiting this shop. My lovely mother who has Altsheimers has just moved into the most fabulous home and had to leave the majority of her clothes behind. She was a Model in her early days and her clothes were all of a good quality.I visited the shop to ask if they were accepting bags of clothes and that they were of a good quality.The most unfeeling and insensitive human being there replied with ?well, I don?t care what?s in the bags and I don?t know if I have space, if they are bin bags they?ll need to be tied up and clothes clean?. Both my husband and I were so taken aback at what this woman said and the way she said this. This was my mother?s life, discarded by cruel comments. On the way to the car to get the bags I was so angry I decided that Sue Ryder in Farnham were not good enough to receive them.I went down the road to The British Heart Foundation and said the exact same to the lovely lovely lady there who said they would be so happy to take them and that it must be so hard for me having to do this. I cried in the shop.Recommendation - no brainier - avoid this shop and donate your things to British Heart Foundation instead.If any Sue Ryder Farnham employee reads this - it has been escalated to Heidi Travis who has assured us, by personal email, that it will be looked into.
January 2022 by Danny Conroy
One of the best charity shops in Farnham,We are always in here looking for a bargain.From vintage to modern clothing, furniture and brick a brack also electricals thay have it all.The manager and her team are always very polite helpful and will listen if you want to have a natter.
July 2021 by john davis
Wonderful service and Kath was exceptionally helpful. Thank you all very much.
September 2020 by Sharon Walmsley
Couldn't give a 0 star! The manager is one of the rudest people you will ever meet, awful attitude and often makes a nasty comment to both staff and customers. She is a dreadful representative of the charity.The whole shop layout is poor and the shop has a strange smell.Would not recommend or return.
September 2020 by Liam White
The manager was very helpful and lovely customer service
August 2020 by KathyO-8
I often visit this store and have always found whatever it is I am looking for, even things I wasn't aware I needed, the staff are always friendly and approachable and I have even had the manager deliver my purchase herself on her way home, no charge, excellent service.
July 2019 by Silex Williams
Exceptionally rude lady who had no interest in our donation
March 2019 by Hannah Austin
Very rude lady who didnâ??t want anything to do with our donation. Will not be donating in the future.
March 2019 by Albie Q
Always good stuff around. The staff are generally very helpful.
September 2018 by Martin Milam
A miserable,souless place with a rude and conniving manageress
