February 2024 by Eve Holmea
Waste of time them having a phone they never answered any calls no matter when I rang so much for getting a repeat prescription wouldn't recommend them to anyone.
January 2024 by Jon Anning
Best chemist in Farnham by a long way. Always have what you need, always polite and helpful. Never been to a chemist before even when they are rammed busy who take the time and try and resolve an issue for you. Top service there.
December 2023 by David Hancock
unable to get through no matter how long you sit on the phone and no reply to emails. Still waiting for prescription put into lalys days ago.. rubbish service
December 2023 by Diane Griffith
Dispensing chemist was not there at 09:15, so came back again in my (after their) lunchtime. Again, they were not there. After a lengthy wait in the meantime they had lost my dispensed prescription, which they could only partially fulfil anyway. Basil Fawlty could apply here.
August 2023 by Josie Bradley
Went in shortly after prescription was sent and was ready for collection! Really good, polite and prompt service walked away very happy as have had a few very poor experiences with another local pharmacy in town. So glad I changed to here
August 2023 by D
Been using for years, never had a problem.
January 2023 by tricia bates
The service has gone down badly, Never have the medication you require, keep telling me that they haven't received prescription from the GP, when they have already filled half the items. They used to be really good and polite,
December 2022 by Ben Kennish
Their website said open until 6pm. Turned up at 5:35pm and was told they shut at 5:30pm and that their website hadn't been updated. Told them that I really needed to collect my repeat prescription and they just said "sorry, sir". Wouldn't have hurt to have served me given that their website was wrong, it was only 5 minutes past closing, and I needed my meds!
July 2022 by Simon Hill
Lucky if you find them open! Closed Saturday, closed for lunch.
July 2022 by Richard Major
They?ve always had my Rx ready in good time. They do this very annoying thing, where if they?re busy when you get there (almost always, working hard) they won?t even look up to acknowledge the customer. You end up standing there awkwardly not knowing if they?ve seen you. Why not look up when a customer arrives, smile and say that you?ll be with them in a moment.
April 2022 by angela jobson
I'm very disappointed in lalys lately. They used to be such a good service but it seems for some reason they cant get or keep their staff lately !! My main complaint is that although they have a telephone contact service it is SO very difficult to get them to answer it. This is so very frustrating for many of us.
April 2022 by kevin wood
hopeless don't answer phonesdon't deliver prescriptions on time
April 2021 by acefisher2008
Had a load of problems getting the correct medication but they tried hard to fix the problem. Been excellent ever since. Very friendly and professional.
March 2021 by Abi Boyd
Excellent service and staff are always really friendly. The surgery have mixed up my prescription a couple of times and Lalys have been so helpful at resolving it!
March 2021 by Jon Watson
Excellent customer service, including flu jabs.
