March 2024 by Rose Bestall
Lovely stay, few hiccupsRooms: Our room was quite bigBed was big and very comfy
March 2024 by Edina Futó
We booked accommodation for two nights at weekend. The room was nice, clean and lovely warm. So comfy bed and this was the first hotel we had warm and nice water in the ? shower. Gorgeous environment, even early spring time.The food in the restaurant was freshly made and very well cooked. Thanks for the chef! Although the staff were short by reason,we had an excellent service.Breakfast was good,and we had everything we wanted. Thank you. We highly recommend it!
March 2024 by Philip David Beckett
Enjoyed everything except for breakfast. The spa, food, room and service are fantastic.
March 2024 by Bridget Stagg
Good food and
January 2024 by Niyah Rhiannon
It is only our first night so I cannot speak for the entire experience however we have seen our room, it was like having our own little annex we loved it! The location is beautiful and we are very much looking forward to a walk along the pond.Dinner.. we went to dinner on our first night and were so impressed, the place was very relaxed and quiet, Matthew was working the bar and restaurant alone this evening and we could not fault him, he was so attentive, not a single check back was missed and not even a 5 minute wait between each course (well done chefs also!), he was confident and kind, we had a lovely time and the food was superb.We are very much looking forward to tomorrow for our visit to the pond and spa.
January 2024 by Mike Van Heerden
Really friendly staff and facilities are pretty good and the price was
January 2024 by James Wilkinson
A nice hotel by the lovely great pond. The rooms were lovely with comfortable beds, plenty of space, ample storage and well equipped bathroom. The rooms were clean and the staff were polite, albeit painfully slow especially in the bar.
January 2024 by D David
Rooms were nice, but nothing special. It?s certainly overpriced. Nice quiet location though.Unfortunately I have to say that I?ve never experienced staff as rude as I experienced at the hotel.Check in staff were uninterested and clueless. Extremely rude.Had a phone call on Boxing Day asking if we wanted to eat in the restaurant during our say. I said we hadn?t decided yet and they hung up the phone!We did eat in the restaurant- regrettably.For a 4/5 star hotel you would expect the restaurant to be of similar standard. Unfortunately this is far from the case.Service was awful, staff that clearly do not want to be working there, and the quality of the food for the prices is embarrassing.Cold, stale, un edible food that and chef should be ashamed of sending out of his kitchen.Couldn?t ever recommend staying here unfortunately. Awful experience.Rooms: Nice clean rooms but nothing special.Food & drinks: Don?t bother. Terrible food, extremely overpriced. Would have been better quality food from McDonald?sNoteworthy details: Terrible staff service, I was amazed at how rude they all seemed. It really gave the impression that it was an uncomfortable place to work.
January 2024 by James Wakefield
We were looking a walk close to somewhere with decent breakfast (I need a little motivation) and Frensham Pond Hotel & Spa has both. Looks like they've only recently opened their restaurant to non residents for breakfast which was perfect. There's a choice of continental breakfast including pastries, fruit and yogurt and also a full English buffet. I went for the whole lot - bacon, sausage, eggs, beans, mushrooms, tomatoes and hash browns. Tea, coffee and juice was available and the friendly staff couldn't have been more helpful. A great way to set us up for a fresh walk around the big pond.
December 2023 by Sarah Waltho
Lovely designed hotel and spa, food at dinner was
December 2023 by Tracy Weller
Really enjoyed our 3 night stay. Would definitely visit again. Good service and food. Enjoyed the spa and a great massage. Would recommend.Rooms: Comfortable and everything you need.Walkability: Great walks from the hotel around the ponds and beyond.Food & drinks: Very well thought out dishes which are tasty and nutrious.
December 2023 by Nick C
Really nice hotel in an amazing location. Beautiful country walks on the doorstep. Was quiet when I stayed (early in the week) so breakfast was cooked to order instead of buffet, and was very good.
November 2023 by Moya Rowe
Beautiful grounds and courteous staff.Food & drinks: Amazing ingredients Tasty food.
November 2023 by Chris Murray
Absolutely stunning area. Nice clean and spacious room with wonderful shower. But the big pull was the lovely bar, restaurant, cleaning and reception staff. What welcoming and friendly people. They made my stay one to remember. 10/10Walkability: Great place for a ramble. Stunning scenery.
October 2023 by Terry Buckland
The customer service left more to be desired. Myself and my friends got a phone call the day before we arrived to ask if we wanted dinner on that day, then they rudely hung up the phone when we stated that we would be attending a wedding so we wouldn't need dinner.Food trays were left outside of rooms for which seemed like days.A few of my friends had issues checking in, where they were told that they hadn't paid for the room yet when they actually had.Breakfast also ends at 9:30am on a weekend, so I missed the breakfast I had paid for because I'm not an early bird.The rooms themselves seemed adequate, about what you would expect from a 3*+ hotel.As I was attending a wedding, which went on through the night, I was surprised to find the hotel doors were locked when I was told the bar was 24/7. Where I stayed, the door for the building was outside of the main hotel building so I found myself locked out of it. I couldn't seem to find any staff, either.Thankfully I only needed a place to crash after a wedding, otherwise I don't think I would have enjoyed my stay if it went on for any longer.
