March 2024 by Sam Mullins
As another reviewer has said, the care you receive with this surgery is what people dream of - very responsive , caring & thorough. Regarding the difficulty people have mentioned with email/admin, I?ve found that if you go on their website , choose Contact my GP and choose Admin Request - it?s dealt with swiftly and well . You need an NHS or Patches account.
March 2024 by Emily Crowley
So far this surgery has been nothing but unbelievably helpful. Both the receptionist and Doctor Reynolds listened to me and my symptoms, I felt truly cared for and that I would be put on a pill that suits me. I know a lot of people dream of support from their GP?s like this so I?m very grateful.
December 2023 by David Hancock
Posting on behalf of my Father, I emailed the admin address I was given over the telephone for the attention of a Dr and the practice Manager weeks ago and no reply!! The surgery have sent prescriptions to local pharmacy without sizes so prescription was returned to Drs and hes never received the item he was measured for in Oct!! Last week chased my Mothers pain killer prescription she physically gave reception staff yet they said there was no record so had gone missing!! Today 2hrs before a home appointment to change my Fathers leg dressings hes been called to say they made a mistake and the appointments were for someone else!.. Told he would get a callback within 30 mins to sort another appointment its been 4hrs and still no call back.. Staff need training and practice manager needs to take account of failings..
October 2023 by Danielle Carter
I was registered with what was the bourne surgery when I was a little girl and my mum always sung their praises (this was 25+ years ago)Since me and my family moved to the area we registered with another practice in Farnham but since changing to FDMP they've been so helpful, really caring and kind staff. If you can't get an appt at the surgery they fit you in at the integrated centre which is really helpful. Dr Wellham is a really lovely GP too. Very happy with my decision to register with this GP.
July 2023 by Kate Nicholls
it would be helpful to have an Admin Email Address for Farnham Dene : there is nothing on your website nor on your NHS web page
June 2023 by Hurricane Bee
Just joined after leaving Downing st practice after 12 yrs, so far I like the speed in which my illness was handled. The receptionist was wonderful, and so too the doctor. Unfortunately not all receptionist?s are on the same par as the first. But overall I?m happy
May 2023 by Tanya
I have always experienced excellent care here. Wonderful doctors and nurses. The receptionists are always very helpful too.
April 2023 by Irma Kalashyan
Awful experience, cannot get a single appointment. You?ll schedule something in and they don?t bother calling you, they promise a follow up which never happens - good luck getting seen here
April 2023 by Lee Gmail
The reason we left our previous GP practice after 40yrs was because we couldn't get appointments and the GPs constantly fobbed us off.FDMP looked promising at first. However, like others we are now unable to get an appointment. We're constantly directed to Integrated Care or AE (yes, AE, even for relatively minor issues). Were all aware of the covid situation but many of us feel that's just an excuse for FDMP now....Update 04042023: so now to get an appointment they insist you use their online app. That's fine if you're able to but there are many elderly people that aren't confident with this sort of process. Worse is that you can only do online consultations during certain times. This negates the convenience of using an app.
February 2023 by Sarah
A fantastic GP practice with outstanding doctors and nurses offering care which is not only responsive and compassionate but, in my experience, supercedes specialist care. It takes a great deal of skilled health professionals, leadership, and dedicated teamwork to achieve what this team achieved for my mum.Words can not describe how grateful my family are to the practice for the excellence of care and compassion looking after our mother?s health throughout the 10+ years she was registered here which undoubtedly gave her so many healthy years of life overseen by Dr O?Dowd. During her final 6 months of life living with cancer the care provided by Farnham Dene was absolutely outstanding and her every need was met with seamlessly perfect care.Every member of the team we spoke to or met with, from the reception staff to the clinical team, were so patient and kind, efficient and responsive and went above and beyond.The Farnham Dene team of nurses and drs gave us such dedicated care over the years managing highly complex clinical situations with expertise and experience (and covered all the gaps in service and much more that couldn?t be provided by the specialist care teams).The doctors have all been amazing, and, in the last 6 months Dr Wellham was outstanding in looking after my mum?s cancer care and his specialist knowledge was phenomenal helping manage her cancer symptoms and extend her life with as much comfort and quality as possible. He was there at every step ringing regularly to check on her or when admitted to hospital and always responded so quickly to calls or requests for help with fantastic advice and treatment.Also we will be eternally grateful to the wonderful district nurses (especially Chrissie and Tracey) who are amazing nurses who went above and beyond in their care and treatment. The district nurses worked so tirelessly and responsively with such dedication and skill over months providing around the clock, intensive and life-changing care to my mother (as well as us as carers) with true heartfelt compassion.When we needed an urgent home visit Dr Brown visited so quickly and was so kind and competent and arranged rapid treatment that gave us the gift of a few more weeks of quality life.The end of life medicines prescribed by the drs and administered by the nurses not only prolonged her life, but gave us our mother back for a miraculous last couple of weeks essentially reversing her symptoms temporarily and allowing some precious times together when her illness progressed and she rapidly deteriorated.I could not have asked for a more superb GP practice for a family member to be registered with and will remain forever thankful to the team for caring for her at home alongside the hospice team - exemplary care provided by truly wonderful people.There can be no greater goal in medicine than everything you achieved for my mother. This helped us immeasurably as a family in so many ways and enabled my mother to live as well as you can hope for in her twilight years and die equally as well as can be hoped for (at home with family, without pain and surrounded by true grace and love).
January 2023 by Louise Evans
An incredible array of compassionate and dedicated doctors. I hesitate to spotlight any of them, in particular, as they?re all exceptional human beings. I feel able to judge, as my family has definitely tested their services very fully over the years and they have turned some very delicate situations into a reason for hope. I have many friends who also swear by their kind approach and professionalism.
December 2022 by dc dt
Most argumentative and evasive receptionist staff. When you are new to Surgery and unfamiliar with process with prescriptions, such as where they go and if they have been created - receptionists could do with being patient not scolding the new patient because they have never been told the procedures.
November 2022 by douglas cook
Continuously employ intransigent receptionists. Turn you away when couple of mins late for jab appointment. Irony was early for appointment just at wrong practice. Farnham practice say go to Lower Bourne they will understand.........
November 2022 by Phil Dobbie
The phone consultation service just isn't working. If you miss their calls at an unspecified time you have to start the process again. And you can only start the process first thing in the morning. It's taking weeks even to talk to someone. The whole system is broken.
November 2022 by Nigel Holt
I am a long standing (30+ years) patient of this Practice. Never found wanting. Great local health provider. Dr W has, in particular, been fantastic and extremely professional.
