March 2024 by joanne riddy
I've been using Black Swan for over 6 years and have been really happy with their work and customer service. It's under new ownership and I have to say Dan and his team are fantastic. Very honest, professional and friendly service. Would totally recommend.
February 2024 by Alex Clarke
I?ve been a customer for almost 10 years - for tyres, MOTs and clutches? Blackswan have kept me on the road! Excellent service, friendly staff and fair prices.
January 2024 by P
Absolutely awful customer service!Fitted a faulty part and refused to rectify. Picked up car and upon asking for the keys, I was told that they were in the car. Walked over to the car and they were in the ignition, with the drivers door open. We were lucky our car wasn?t stolen.
September 2023 by Jocelyn Close
Excellent home service. The technician spotted the ordered tyre had a slightly different tread to the current tyre so he didn't fit the ordered tyre, he got the office to get another correct tyre same day and returned to fit. Fantastic service.
September 2023 by Toni Palmer
Dan has taken over at Black Swan.What fantastic service!Would recommend to all.Thanks Dan
July 2023 by anthony greer
I needed new tyres before a weekend 600mile drive. No one else could help me, but they went above and beyond staying open late to make sure I could safely go on my journey.Super service, thanks!
December 2022 by John Overton
Chris and his (son?) Dan leave Amber on reception to enforce their dishonest will. I feel sorry for her. None of them divulge their surnames, which should make you suspicious.Note reviews on here are mainly 1 star ( authentic ) and 5 star. (perhaps not).I'd had to jump start my car twice, so just after closing time I asked at Black Swan if I could leave the car there with a view to getting a quote when they opened tomorrow. I did say, "could you just check the battery's not completely dead?" as I know there's a little gadget that finds this out in 5 seconds. I know I should have asked 'Will you charge me for this?' .Next day, by phone Dan quotes me £140 + VAT to fit a new battery. I say, I'll call back. In that time I called Martin's Rowledge Garage - one I trust - who quoted me £80 + VAT for a decent Bosch battery with 3 yr guarantee. I called Black Swan back to let them know that I'll look elsewhere and will get the car off their forecourt. Dan then tells me, shouting and patronising, that they've taken the battery out, had it on the bench, run full diagnostics on it and £50 + VAT thank you. Or they could do the work to fit the new battery for the quoted price. So I was held to ransom.I refused, since I hadn't asked for any such diagnostic work, and I don't believe for a moment that they actually did it. I thanked them once again and said I'd come and collect the car. They blocked it in and refused to return my key or car to me until I paid them £50 in cash - they'd kindly included the VAT, but still.The whole atmosphere was of aggressive bullying and I would be staggered if they got any repeat custom. Amber, on reception, had to take the flack. If anyone else has had such an experience with them I'm sorry to hear it. AVOID like the plague.
November 2022 by Trevor Barnett
Chris ordered tyre telephoned when it had arrived fitted same day excellent service
August 2022 by Kirsty Millerchip
AWFUL!!!!One of my seats were broken so my car was booked in for a mot and it failed (I knew it would) I then booked the garage to fix the seat a few days later.It was ?fixed? passed its mot, and was paid for.A few weeks later when I went to fold down the seat it broke again, coming off it?s runners. I rang the garage explained that I had just paid them to fix the seat and how it?s broken again.Today the car went back to be fixed a second time. The garage call and try to tell me that the first fix was a ?temporary fix to get it to pass the mot? and that that was explained to me at the time.This would have never been agreed by me, it?s incredibly dangerous ( it would have been a seat used for a child). The garage then went on to say how I?d need to pay to have the seat fully removed, inspected then parts ordered in, at additional cost to myself .Needless to say I picked the car up and will look at getting it repaired properly at another garage.Avoid at all costs!! Very unprofessional and clearly are happy to bodge jobs and do ?temp fixes? to then try and get you to pay out more.
June 2022 by Chris Joyce
Chris and his team have been nothing but patient and helpful with my new car purchase. When finding the car on Autotrader I contacted Chris to view it. His wife Jennifer was there to meet me and allowed me to look the car over and test drive it. Upon returning I spoke to Chris about some issues I noticed, he promptly promised to have those rectified before I purchased it. Being a somewhat impatient individual I took the car on the day of purchase and agreed with Chris to bring it back once parts had arrived. Unfortunately work messed me around with being able to get the car back but Chris was extremely considerate and patient and managed to get it in the workshop on a Saturday.I can't fault the service or the manner in which I was treated. I would definitely recommend and buy from here again.
May 2022 by Rebecca King
Yesterday my tyre blew out and needed an urgent replacement just outside Farnham. The kind mechanic at Black Swan tyres dropped everything to replace our tyre so I could get back on the road safely with the kids. I couldn't recommend this service and incredible customer service enough. Becs Phillips
April 2022 by Zoe Windsor
Such lovely people to deal with and very professional. I had a slow puncture and needed it fixed urgently. They managed to fit me in, despite being busy, get the tyre at a really reasonable price within 2 hours and get me back on the road safely. Will definitely use again.
April 2022 by Josh R
Bought a car from this garage, car had multiple faults and dangerous issues which popped up between Friday evening and Monday morning so car had to be returned after 3 days. Would avoid at all costs!! and now reading other google reviews I realise I'm not the only one who's experienced issues here.Take your money and business elsewhere!
March 2022 by Zaahir Patel
Untrustworthy dealer selling me a car which was claimed to be faultless, driving home, came across countless amount of faults and now Chris is unwilling to help me out knowing full well that the car had this many issues with it. Avoid at all cost
March 2022 by Balal Sheikh
Sold me a faulty car. Wouldn't acknowledge the faults & now unwilling to refund. Avoid at all costsWorst dealer ever
