September 2023 by Dr. Syed Ashar Akhtar
I have only been there a couple of times. My experience so far has been good. I wish they had a few parking spaces.
July 2023 by sean oflynn
My wife ordered a private prescription cream along with some antibiotics - when the cream arrived she was told (only at this point) that it was £603 - when she told them she couldn?t pay that, the pharmacy withheld her other prescription medicines and forced her under protest to pay or she wouldn?t get her antibiotic prescription?I won?t go into the litany of consumer and pharmaceutical regulations this breached but suffice to say we will be picking up with the GPC amongst others?
April 2023 by David Deakin
They are so rude and unhelpful. Always being kept waiting on the phone and in the store. Regularly asked out loud if a certain drug is the right one - complete breach of privacy. Always just excuses when prescriptions or notifications are delayed - no acknowledgment or apologies. A little bit of warmth, friendliness and human touch would go a long way?
March 2023 by Matt Wall
Always had a good experience so 5 stars it is!
December 2022 by Daniel Lamport
Always really helpful
August 2022 by Ron Speight
Every time I have had to use a local pharmacy they have been excellent. Contrary to some, I have had no problem with the 'phone, and I have had helpful information. The same applies in store.
July 2022 by Laura Carter
On several occasions mistakes have been made, for example when my newborn baby?s prescription items were not in stock they forgot to try to reorder again so we were waiting much longer than needed (until I came back and chased them to order it). Not ok when dealing with a 6 week old baby?s medication.They very rarely answer the phone and one of the ladies on the desk is consistently rude and seems to get very flappy and overwhelmed at the simplest of questions.The wait time is also ludicrous, they ask you to come back in a few hours for a basic prescription. I?ve always been used to waiting 15 mins at other pharmacies but here they think it?s ok to send you away and come back again which is far from convenient.The pharmacist himself is actually brilliant, shame he doesn?t have better staff looking after the customers.
April 2022 by Hilary Newman
I would give this Pharmacy 5 stars. They are really professional yet friendly and very helpful. They go out of their way to support their customers. I can't praise them enough.
January 2022 by Richard Bacon
I'm giving you guys five stars, not because your perfect but because you are one of the best. Sure we have to wait for prescriptions and sure, sometimes you are all busy checking stock in and making up prescriptions whilst we wait to be served but interrupting these jobs to serve can result in critical mistakes. As for answering the phone, most of the time you do answer it but again it's a balance. When I've had issues, mostly with mistakes by the surgery on one particular prescription, you guys have gone the extra mile to chase it down and get it corrected. Your staff are always polite and helpful when I've been in the pharmacy. So thank you for a great service.
November 2021 by Trudie Michelle
Wish they would answer the phone. (they always used to) I am unwell and don t want to physically visit the Pharmacy, but want to check on a product so I can then send my neighbour out to purchase for me ! ............. Parking is a nightmare at the Bourne, so I don t want anyone to waste a trip.
November 2021 by Polly Wilson
Staff are incompetent & rude. Never have items in stock. I believe in supporting my local pharmacy but sadly won?t be anymore.
August 2021 by Dot Dot
Extremely slow staff. They say your prescription will be ready in 15 mins, you go to pick it up after 2 hours and it still is not ready!!! To top it off they are not considerate for the customer waiting. I had to wait 10 mins for a 15 second job because they rather check the stock than check the prescription and give it to the customer. They need to pay more attention to waiting customers!!!
August 2021 by Sue Rosewell
They never answer their phones....must put it on mute ? They are open, just don't want to talk to their customers ???
April 2018 by Steven Letchford
Just started using the pharmacy and the staff seem friendly and competent.
August 2016 by john horncastle
Very convenient and usually have what is required.
Frustrated today (August Bank Holiday Monday). Web site said open 9:00am-6:30pm. Walked there c10:45am, closed. So don't trust the web site, always call to check they are open.
