January 2024 by richele simpson
Our waitress was very kind and helpful whilst serving us (10 people) . She was very young with little brown hair , she is a credit to your team ..
January 2024 by Bill Seddon
The meats, potatoes and gravy were all good. The spouts were tiny and rock hard and the cauliflower cool (not in a good way). The staff were pleasant enough.Although the place was not especially busy, we were shown to a 2 person table tucked away with no lighting. Fortunately we were allowed to move. But guys, those two person tables are too small. Be generous. Would it have hurt to join a pair of 2 person tables? There were three joined next to us to form a 6 person table with no one using them. Eventually a couple of people were allowed to sit there though they were no eating. It's a restaurant, right?This is the second Toby Carvery I've visited and the second that has been an underwhelming experience. Could definitely do better.
January 2024 by Lorraine Selwyn
As a family of 7 we had a booking for Christmas eve @ 2pm. Restaurant was practically empty. Once seated had to wait quite a while to order drinks and starters. Was told starters would be about 6 minutes but more like 15 minutes but at that time no too worried. Food was atrocious, sprouts very small and boiled within an inch of their lives Mash potato had turned to dust (very seen anything like it) Roast potatoes massively over cooked and just everything looking like it had sat their since the night before. Service very very slow for drinks (didn't see many serving staff ?) After finishing our meals we ordered deserts - after waiting some time for them and midway tucking in we were told we had to vacate the table by 4pm for the next guests - seeing as our desserts only turned up by 3.50 it then made it a rush. Plenty of tables in the restaurant that could have been put together in our section to accommodate the next booking - space wasn't an issue- was told we would take our deserts to another table or the bar to finish !!! Due to being rushed so much we settled the bill but overlooked checking it was correct, checked when home to find we had been overcharged. Not sure when a restaurant is most possibly at 25% capacity (if even that much) why we were made to feel we were in the way. So overall, terrible food, extremely slow table service, unprofessional treatment of customers and to top it all overcharged for the pleasure !
December 2023 by Ian McFarlane
I had booked a table a few weeks prior to our visit as I liked the look of the Christmas festive menu.But our party of 4 were a bit disappointed that some items were not available on the menu, namely the starter of prawn cocktail and the dessert of Christmas pudding was not available apparently due to supply issues.
December 2023 by SUZANNE SARI
Everything was fantastic from the moment we arrived. Our table was ready at the right time. The waitress was very helpful and made sure that all our food choices were ok for my daughter who is celiac and I am gluten intolerant. The starter came very quickly. The main was the carvery which absolutely delicious and the desert was spot on. We never really waited too long for our food or drink.Dietary restrictions: They cater for gluten free
December 2023 by Carol Newman
Peaceful place to dine out, more than a suitable time waiting to firstly be served at the bar area as there were no tables for lunch available it was suggested we could eat in the bar area but there would be no option to have starters or desserts. The food we selected at the carvery was super delicious and succulent, absolutely the best roast eaten out ever. Definitely a place to revisit. Very affordable.
December 2023 by janet
The people/staff were friendly lovely and helpful? sadly, I have never had to say this about Ewell toby in my experience , but the food was dry and cold. It was awful ? not organised and messy. Meat was warm at most peas were crispy. Mash was solid and old. The carvery was not busy at 5pm 5 tables that I saw were being served. Don?t get me wrong, the staff were lovely. But, something has gone wrong at Ewell? I would be worried to return if I?m honest.Parking: Easy access. Plentiful
December 2023 by Lex Wi
Food was delicious, staff was rude. Especially Kathy I think her name was. I went here today and she ignored my table i was walking up to her to ask for a drink and she looked at me and walked off. didn't ask if we wanted drinks and didn't come back to check up on the food. Had to ask another staff member for our drinks as she was being rude. She finally came to pick up our plates and walked of. Sort out ur staff
December 2023 by Caroline Bolt
Arrived and seating straight away. Couldn?t find a waiter after waiting a while so just went and got dinner. Had to wait to be asked about drinks but they arrived eventually. Paid promptly when give billParking: Always find a parking space even when especially busy
December 2023 by Suzanne Andrews
5 stars for Roxanne, a credit to this restaurant, a great waitress, smiling and friendly and very quick service with our drinks and when we asked for the bill. Chatty and genuine, a really lovely person. Thanks Roxanne ?
December 2023 by Lesley ?Lubie2me? Harvey
Five of us all had 3 course festive menu. Very accommodating staff. Starters and carvery were lovely. No complaints at all. Shame that the Christmas pud was quite bland and disappointing. However, will definitely be revisiting.
December 2023 by Steve Barry
Professionalism of one of your chefs. the lamb was near the end to the bone it was a little bit of meat on it but I said I'd like to wait for the new one come out and he said there's nothing wrong with the meat on the peace he had left. Personally I don't like meat too close to the bone but that's personal choice the way he handled the situation was very unprofessional and he was quite rude. I ended up taking the piece he suggested but didn't enjoy more meal. I don't think I was been unreasonable as I was prepared to wait for the new bit to come out.
December 2023 by Emma Smith
Cannot recommend this place enough, the food was amazing- my dad said its the best turkey he's had in years! Staff were really friendly & attentive- Donna, James & Ivana were brilliant as were the chefs! Thank you for a great time- will definitely be back!?
December 2023 by ellis elias
Wife's beef was excellent. My lamb was dried up tough as old boots. When I showed it to our server who by the way was excellent in all other aspects.All I was told sorry and no offer of removing it off the bill! So sadly not a great experience.
December 2023 by Karen Thomsit
Really enjoyed our roast dinner at the Toby Carvery in Ewell. We received a warm welcome and were shown to our booth. The waitress took our drinks order and invited us to go and get our carvery. The carver was cheery and offered us 4 different meats. I went for turkey and gammon with plenty of vegetables. Everything was piping hot and so we're the plates. Our drinks were waiting for us at our table as we sat down to eat. The food was delicious. We were offered dessert but we were full, although it did look tempting. We will definitely be returning very soon.Vegetarian options: There are plenty of options.Parking: There's a large parking area and disabled parking too.Wheelchair accessibility: The access is flat plus there is a fire exit to the car park that can make access easy too.
