February 2024 by Julija Lia
I had to call to police today as the member of stuff was drunk. I came to pick up my parcel force and evri parcels, they do not provide barcodes , so I showed him my ID and tracking number. He said I need barcode, come tomorrow. I insisted, that I never need a barcode for evri and parcelforce, also on my email it says only show ID, no barcode. He still repeats barcode. Then he served other customers ignoring me, like I?m not the customer.Then I just found my parcel on the floor and showed my ID to him. He still said he can?t give it to me and all shaking, talking weird things like he needs to open my parcel, then started shaking my parcel, smell of alkohol from his mouth. He then said go look yourself for another parcel or don?t come here again. I reported it. Never had such disgusting situation, he must be sacked first of all because being drunk, what to talk about customer service skills? zero existed
January 2024 by Andy Mark
After putting the wrong details in for my parcel which is now lost they told me it was my fault and denied any responsibility.
December 2023 by Sasha Powell
Rude owner, terrible customer service. The owner refused to take my package because I had pre paid postage. I will never return here as it has caused me such inconvenience and distress.
September 2023 by Richard Day
Always a great experience, very helpful and tentative to my needs, I always forget something and they always remind me what I neededCan?t fault them
August 2023 by Jude Anderson
It stink if farts and you aren?t nice to disabled people my friend came in and you laughed at him and the workers kicked him out his wheel chair
May 2023 by Md Azizur Rahman
Ignored me and talking over phone, Denied to cash deposit many times. The worst service ever I got in UK.
December 2022 by Belinda Brown
I always use this post office as Mani who runs it is very helpful with all my posting requirements. Best little shop in the area ?? ?? ?? ?? ??
December 2022 by Elizabeth Gozdz
Always helpful, service with a smile. Nothing to much trouble. I have witnessed some difficult people in the shop (post office & store) these were delt with calm and with politeness by staff.
December 2022 by Leanne Catling
Excellent service, super friendly staff, nothing too much trouble. I get parcels delivered to this post office which gives piece of mind as I can never guarantee I will be home when a delivery is due so I never miss a parcel anymore. I also send lots of parcels too. They can be extremely busy especially as there is only 1 member of staff but they are still there with a smile on their face happy to help. Would definitely recommend going here if you want good, reliable and quick service.
December 2022 by Johnny Steinmetz
Initially ignored me. Tried to send 2 parcels pre-stamped, needed proof of posting. Told me to put them in the mail box, wouldn't give me certificate, then told me they were old stamps - which are valid to January- then told me to go to main post office. A liar, and appalling attitude. Been going here for some time, never again. Formal complaint logged. Avoid this place like the plague
December 2022 by Matthew Badgery
To be fair, I ve been using this shop for a good few years now, not that I use the post office as much as some of the other regulars, but I?m generally happy with there service, and very much so with the staff here, always polite and curtiuse.
December 2022 by maria groves
The service here is very good, always nice and polite and very helpful, benne using this store for many years
October 2022 by Billy Frewin
The worst Post Office I have ever been in my life
October 2022 by Rachael Lambert
Avoid this post office and shop. The post office shuts at 9pm, we went in at 19:50 pm to return a parcel. The man told me the post office shuts at 8pm, I said it's not 8pm yet and online shows you shut at 9pm, he told me to come back tomorrow and that it will take him 10-20 min to open it again, he was rude. Why shut early? Your there all night and close late in the first place! We drove up the road to ruxley lane post office who happily took our parcel no issues. We have had many issues before at this shop to do with pre paid postage and QR codes and they are so rude - no interest unless they are making money in their over priced corner shop. The attitude and service is disgusting. We will not be returning and will be complaining to post office and spreading the word to avoid your shop!!!! Dont open a royal mail here or shop if you cannot provide good customer service !!
December 2021 by Hassan Rajab
I Read all the other negative reviews, so I decided to try it for myself. I took a prepaid parcel to get posted. The guy told me "I need the QR code to send it as the one I had was the old style barcode" and then he walked off.I then took this to the next nearest post office and sent it successfully.To the store owner:If you don't want to provide a service, do yourself a favour and stop. Just be a local store, you're adding nothing else of value
