December 2023 by mark Hutchinson
I visited the store yesterday, picked up what I needed and went to pay. Didn't wait too long but a 2nd till opened. Cashier was messaging on his phone when walking to the till and continued when he started serving so I asked if he was going to serve. He put the phone down and rung the items in, then picked his phone up again! I was waiting to pay and he was so transfixed on his phone so I said that he shouldn't really be using his phone, he replied it was important. Working with customers myself, if something was that important then you wouldn't open a till then carry on texting, very poor.
December 2023 by Lucy Lee
My handyman needed some equipment from here and found the prices very reasonable. Recommended
November 2023 by Andrew Begg
Smaller than I thought but beautifully stocked.
October 2023 by Aakash Patel
Got a bathroom designed and installed which all went well. But after a month we noticed one of the taps was poor in quality and damaged by regular bathroom cleaner. Contacted many helplines and getting bounced between the company and the supplier. Both refusing to help. You would expect that a £150 tap would not get damaged by Flash bathroom cleaner, and at no point was a warning provided during the whole process.
August 2023 by jamesa
Most, but not all the staff have chips on their shoulders. Also went in the other week and they were clearly busy but only one till open. The other one was being occupied by someone standing there doing nothing, and that was from when I entered up until when I left, 10 to 15 minutes later!
August 2023 by Judith Burnham
Again problems with stock on shelves! Went back within 3 days to pick up some more paint and shelf was empty. On checking on my phone suppose to be 4 in stock ready for click and collect. There were only TWO people in the Store. Said all called in sick... but this is always happening! Who is checking the stock on the shelves then?? Never have people on the floor to ask for advice. Just employ MORE people please. This is what happened to Wilko...nobody bothered to go to the store anymore.. Love Wickes to carry on .. so please do something about this.
August 2023 by Modimoe
Brilliant kitchen design from Matt for an awkward kitchen. Fantastic fit by Ivan, nothing was too much trouble. Everything had been considered and planned for so, no nasty surprises. From start to finish Wickes Epsom were outstanding. Restored my faith that people enjoy their job and take pride in it. Can't recommend them highly enough
June 2023 by Eric Xia
My online shopping experience with Wickes is the worst I've had in the UK. The delivery of my order was postponed four times with various reasons, and it took nineteen days for the goods to finally arrive. There was no explanation or apology from anyone. How can one possibly consider going back to such a store?
June 2023 by Sophie
Bought some dulux paint tester samples from Wickes today, Ria was very helpful and mixed all 6 of our samples for us.Thank you!
June 2023 by Dave
Asked where the insulation tape was, first person said "that way" and pointed to half of the store, asked a second person who asked if I had a photo, luckily the third man who spoke on a strong London accent, knew exactly where it was. Quite amusing.
January 2023 by Murat Huyuk
We have purchased our kitchen from wickes.Wickes doesn?t have a clue how some of their items are installed. They failed provide instructions.Solid worktop booking is a nightmare as well as any other customer support. They have number of times failed to book us in the the templating.Designer did his best but overall it?s a very stressful process as it comes flat pack with some of them doesn?t contain instructions or no fixings.Wickes wants fortune to install the kitchen and encourages people to install it themselves but fails to provide solution to their products. It?s a back and forth between the designers and costumer service.I won?t even buy a paint from Wickes.
The lads were so helpful today, helping my partner with a circular saw that he bought from you ,and couldn't change the blade, ?
October 2022 by Mo Akay
We have purchased our kitchen from wickes.Wickes doesn?t have a clue how some of their items are installed. They failed provide instructions.Solid worktop booking is a nightmare as well as any other customer support. They have number of times failed to book us in the the templating.Designer did his best but overall it?s a very stressful process as it comes flat pack with some of them doesn?t contain instructions or no fixings.Wickes wants fortune to install the kitchen and encourages people to install it themselves but fails to provide solution to their products. It?s a back and forth between the designers and costumer service.I won?t even buy a paint from Wickes.
October 2022 by Alex Graham
Friendly and fight polite staff. Trevor even went out of his way to assist unloading materials from outside the Wickes shop.
September 2022 by smokeybarr
Only 30% of items in store seem to have a price attached, and half of those are wrong! This reduces to about 5% in the timber section.
