July 2025 by Becky Charlton
Staff are reluctantly helpful. My major concern however, is how the advisor physically took my card off me and looked at ALL of my card details (including the 3 digit security) then made me verify 3 times with my card in the machine and pin.. NOT OK.. my bank said they should not be taking hold of your card..The staff member then asked again for my expiry details on card as a separate occasion and then went straight on his phone, later disappearing out the back for 5 mins.. why verify you through the card machine - then need to hold and see your card too? .. very strange behaviour .. I cancelled my card as a precaution, as seems suspect.. Vodaphone need to retrain their staff as this seems shady! DO NOT HAND OVER YOUR CARD!
December 2024 by Simon Williams
Always takes forever to get anything done. The staff always say 10 minutes and 40 minutes later you are still there. The pricing always seems totally random, never the same price twice even on the same day.
September 2024 by G Madds
I?m with Jaber today who is exceptionally patient and helpful. I wanted to change to Vodafone with my old number, but the website just didn?t allow me to do so. He called his manager, and made all the little adjustments of information and details to make it work. Also got advice on why I cannot use SMS texting with my number, if it?s not working I?m gonna come back again to seek for professional help!
February 2024 by Bill
I can't believe how badly Vodafone sucks
October 2023 by Donnie Suazo
Poor customer service
September 2023 by suthil krishna
Unprofessional behavior ,customer service ?
August 2023 by Sheila Lilley
New phone renewed contract
April 2023 by Edward Okeefe
Great service great experience
January 2023 by Jayne Sharp
Very helpful young lady this morning helped to sort out a problem regarding cancellation of my contact where I could not be located on the system. Apparently there was an upgrade 6yrs ago and my details were on this system. I was not sorted until an official complaint was made where that person was able to access the old system. At least 5hrs wasted trying to sort out an easy problem, although all contacts were helpful.
January 2023 by Victor Osuiji
Very good customer service
January 2023 by Jeannette Gallacher
Excellent staff very kind.
October 2022 by Afshar Sangari
Visit the store very slow customer service I was waiting for half an hour to get new sim people work there don?t care about customer service one of them was playing with mobile
September 2022 by J Lillie Mc
They are apparently a franchise business at the Epsom store and don?t sound like they care, I felt very put down in there I was asking information about an upgraded I didn?t understand, I?ve got cancer and memory loss I just felt like he didn?t have the time to explain the information properly, I ended up walking out.
August 2022 by KHAIRUL ISLAM
Visited the store and was welcomed by Jaber who was really helpful from the start. Just asking for information about tariffs led me to upgrading my contract. Jaber broke down all the costs and potential saving vs my existing deal. Decided to go for the iPhone 13 Pro. Really knowledgeable team without the hard push sales tactics. Thanks again Jaber. Will visit again soon for future upgrades.
June 2022 by Lynda Newton
Today my phone got stolen, I was panicking a lot and a young man called Jaber reassured me everything will be okay. He made the entire process effortless, couldn't have been happier. He managed to get all my information back on the new phone I got and he even sorted out an amazing discount for me. Will definitely be coming back!
