March 2024 by Dee Kendall-Williams
I contacted Customer Service this morning to reset my online details. The lady I spoke with was delightful. She was able to quickly deal with my request and was pleasant throughout. A****** communication and approach. Thank you.
March 2024 by john lauwerys
Very happy with my engagement with the staff I spoke to including Louise who very helpful
March 2024 by Andrew Fox
I was required to contact Customer Services to clarify the position regarding a recently opened ISA. The Team member, Paris, could not have been more helpful- efficient, professional and courteous.An example of how customer service should be delivered. Very well done!!
March 2024 by June Warwick
Pleasantly surprised by a quick reply to my phone call - no queuing on hold and no long-winded automated messages and canned music.A very helpful lady dealt quickly and efficiently with my request.
January 2024 by Sandra Barfield
I had a very informative conversation about the renewal of my mortgage. Every question was answered and I felt more secure to go forward. Thank you so much for being helpful and understanding it really is the Family Buliding Society.
January 2024 by Roger Smythe
I recently contacted FBS for information regarding a mortgage application. I was then introduced to Mia Tudor for new business, who provided me with fully comprehensive information. Her professional approach and excellent customer service is to be commended.
January 2024 by cloud cloud
Louise was really helpful and the information she provided enabled me to go back to my broker to discuss extending my mortgage at a more competitive rate!
December 2023 by sue lawton
There is always someone to answer the phone within minutes unlike many others. Top rates of interest paid on savings accounts. A great building society
December 2023 by michael murphy
I was a little anxious about transferring my ISA and opening a new account. Louise T at FBS was brilliant and talked me through everything I needed to do and made it a stress free experience . Thank you so much.It's this kind of service that means I'm stay with this building society.Had to contact the office again today but Daniel sorted things out very quickly. Again excellent customer service.
December 2023 by Pauline Parkin
I have been with this building society for a number of years and have always received an excellent service. Today was no different. I spoke with Mia to deal with 4 accounts and again received excellent service and Mia dealt with all my instructions quickly and efficiently. Thank you
December 2023 by ian baker
I have been with this building society for a number of years and have always received an excellent service. Today was no different. I spoke with Mia today and she was so helpful about my question around title deeds for my property. Thank you Mia
December 2023 by Karam
Comprehensive range of products combined with helpful customer service delivered by actual knowledge people! Simone was attentive and diligent in her approach enabling me to make an informed decision.
December 2023 by Susan Marion
Have recently been through process of renewing my product and thanks again to FBS and particiuarly Luke G I have found the right product for me. FBS always make me feel like a valued customer. Their customer service is 5*I had a follow up conversation with Taylor today who was patient, helpful and dealt with my various questions efficiently and with 100% success. Great company, would reccomend
December 2023 by Sheila Lang
I was very anxious about transferring my maturing ISA to a new account ISA with FBS. Louise T was reassuringly knowledgeable completing the necessary changes I requested thank you for such a stress free experience . Thank you so much Sheila L.
November 2023 by Brian Tidey
A very positive telephone call experience chasing an ISA transfer. Very helpful with all information I requested
