December 2023 by Jean Bradley
I used the NHS Medical Service. I found the 2 staff I dealt with approachable, understanding and knowledgeable. I was very reassured by their handling of my situation. Thank you
December 2023 by J DREWITT
Good Opticians, but they told me that my glasses had not come in, but they found them after I had left the shop, fortunately I was still in the vicinity to go back and collect them.
December 2023 by simon hughes
Very efficient, accommodating and attentive staff. My appointment ran smoothly from start to finish again.
December 2023 by Susan Lawrence
Great people, great service.. already recommend to friends and family...
November 2023 by Pauline rowland
Cannot find fault with my experience at spec savers Epsom
October 2023 by Paul Garner
Always been very pleased with Specsavers, that I?ve never had to go anywhere else and would recommend their services to anyone.Top class.
October 2023 by joseph
Great and thorough eye test, lovely friendly staff then I ordered contact lenses on September 9th they said when they received they will call me but I never had call from them so I walked in today now they said they received but they returned it because I didn?t collect it.What a joke trying to talk to the manager he is not available until Monday!!!!.Trying to talk to the person who in charge but again they said I have to wait 10min to see the person.Really disappointed with this kind of service.
October 2023 by Edward Willhoft
High priority given for diagnosing suspected cataract condition in one eye. Also, most impressive instrumentation for diagnosing eye issues.
September 2023 by NH Gorse
After having so much trouble with another Retailer - who didn't do my prescription correctly 3 times!!!! - I gave up with them and came to Specsavers. It was explained that due to the complexity of my prescription (at the outset), they may take a little longer to make, no worries, they arrived and they are perfect!!! Delighted little old lady!
August 2023 by Frankie Buckle
Great and thorough eye test, lovely friendly staff. I wanted the lenses updated to my new prescription in my current frames and they told me I had to physically take myself and my glasses to the Sutton or Kingston branch for that because my designer frames were not "theirs" and they couldn't change them at Epsom. Why on earth couldn't this branch send them off to Kingston or Sutton and I pay for that?! I will now take my prescription to Boots or elsewhere in Epsom convenient for me that WILL update my lenses. How utterly inconvenient for me and a loss of money/customer for Specsavers!
August 2023 by Linda Batten
The person that tested my eyes was excellent and explained everything very well, shame I can't say the same about the sales assistant's did not find them that helpful allso not much choice in the cheapest rang
July 2023 by Julie Haslett
I had a very thorough eye examination and clear explanation of the process. However, Specsavers has a bad habit of assuming customers want new frames after each eye test. I don't want or need new frames. I needed a slight change to the lenses in both of my varifocals (one sunglasses). I was quoted £159 for each lens and a 2 week wait for their return. I left, and will carry on without the lens change. Shame.
July 2023 by liz argent
When we were failed by everyone Specsavers audio were excellent especially the young lady that sorted my husbands hearings aids at Epsom. Thank you so much you have changed our lives.
July 2023 by Bruno Carvalho
Just lost a customer. I've been using Specsavers since 2018, ordered glasses in 2018 and reordered the same glasses in 2021, tried to order a new pair today and they wouldn't sell it to me because was against the law to sell me glasses without a new eye test. I've been using the same prescription for 20+ years now... Disgusted! Never again!
July 2023 by Radha B
Excellent service.All staff greeted me when walked in. I did not have an appointment but I was accommodated as I was worried about my vision.The receptionist listened to my concerns and directed me to relevant team. I was attended to in no time. All necessary tests were done. I received a report /prescription and I was reassured. All staff were very polite and helpful.
